Dasia Morss
Summary
Strategic professional in human resources management known for high productivity and efficient task completion. Possess specialized skills in talent acquisition, employee relations, and performance management. Excel in communication, leadership, and problem-solving to enhance organizational effectiveness.
Overview
6
6
years of professional experience
Work History
Senior Human Resources Representative
City of Atlanta
Atlanta, Georgia
06.2023 - Current
- Oversaw the onboarding process of new hires, ensuring compliance with company policies and procedures.
- Reviewed employee leave requests to determine eligibility under the Family Medical Leave Act.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Prepared or maintained employment records using human resources management system software.
- Conducted interviews with job candidates.
- Updated employee database with changes in job title, salary information or contact details.
- Participated in job fairs and other recruitment events to source potential candidates.
Administrative Marketing Assistant
Marriott Vacations Worldwide
Orlando, FL
11.2021 - 06.2023
- Develop project plans to monitor and track progress
- Analyze and maintain contracts
- Helps plan and arrange events such as conferences and tours as assigned, including materials, presentations, IT needs, etc
- Manage calendars of senior leadership, initiating meeting requests and corresponding with individuals
- Assists with budget management tasks such as monitoring department's performance and preparing budgets
- Creates and maintains marketing asset inventory.
Customer Care
Ashley's Furniture
Tampa, FL
10.2019 - 07.2021
- De-escalated customer issues with proven conflict mediation and problem-solving abilities
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Partnering with colleagues in a team environment to produce effective and efficient customer solutions
- Processing transactional applications for orders request/orders.
Guest Services
Wyndham Destinations
Orlando, FL
08.2018 - 08.2019
- Performed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Resolved guest challenges and complaints by applying resourceful and actionable solutions
- Handled payment processing and provided customers with receipts and proper bills and change
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Education
Juris Master's - Employment Law & HR Risk Management
Florida State University
Bachelor's of Science - Mass Communications
University of South Florida
Skills
- Proficient in Microsoft Office
- Employee Onboarding
- Personnel Engagement
- Team Building and Leadership
- Correspondence Management
- Data Analysis and Reporting
- Developing Presentations and Reports
- Project Management
Awards
Recognized as "2022 Trailblazer of the Year" for leadership, outstanding performance and team contributions.
Timeline
Senior Human Resources Representative
City of Atlanta
06.2023 - Current
Administrative Marketing Assistant
Marriott Vacations Worldwide
11.2021 - 06.2023
Customer Care
Ashley's Furniture
10.2019 - 07.2021
Guest Services
Wyndham Destinations
08.2018 - 08.2019
Juris Master's - Employment Law & HR Risk Management
Florida State University
Bachelor's of Science - Mass Communications
University of South Florida