Dasia Norman
Tolleson,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
CCMC Community Management
09.2022 - 12.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Reduced response time for customer inquiries by streamlining communication processes.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Cosmetologist
My Hair My Beauty
11.2021 - 08.2022
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
Dietary Aide/Server
Utopia Home Health
04.2019 - 08.2021
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Contributed to the development of new menu items that aligned with current nutritional guidelines and patient preferences.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Educated patients about the importance of proper nutrition for overall health improvement and disease management.
Assistant Manager
Rainbow Clothing Store
01.2017 - 02.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
Caregiving
Benchmark Senior Living
10.2014 - 11.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded status and duties completed in logbooks for management.
Cashier/Customer Service
Tropical Smoothie Cafe
08.2012 - 09.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Chick-fil-A
03.2010 - 07.2012
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Gateway Community College
New Haven, CT09.2017
Skills
- Account Management
- Customer Retention
- Customer Order Management
- Report Generation
- Call center experience
- Data Entry
- Service Upselling
- Technical Support
- Microsoft Outlook
- Sales expertise
- Key holder experience
Timeline
Customer Service Specialist
CCMC Community Management
09.2022 - 12.2023
Cosmetologist
My Hair My Beauty
11.2021 - 08.2022
Dietary Aide/Server
Utopia Home Health
04.2019 - 08.2021
Assistant Manager
Rainbow Clothing Store
01.2017 - 02.2019
Caregiving
Benchmark Senior Living
10.2014 - 11.2017
Cashier/Customer Service
Tropical Smoothie Cafe
08.2012 - 09.2014
Cashier
Chick-fil-A
03.2010 - 07.2012
High School Diploma -
Gateway Community College