Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasia Robertson

Galveston

Summary

Proven leader and dedicated team player with a track record of enhancing team productivity and customer satisfaction at Schlitterbahn. Skilled in cash handling and staff training, adept at fostering a culture of excellence and collaboration. Increased efficiency through innovative workflow solutions, demonstrating exceptional organizational growth and customer service excellence.

Overview

3
3
years of professional experience

Work History

Cashier

Taco Cabana
08.2024 - Current
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.

Supervisor

Schlitterbahn
02.2024 - 08.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Housekeeper

Holiday Inn
10.2023 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Changed bed linens and collected soiled linens for cleaning.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Team Leader

Schlitterbahn
02.2023 - 09.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Key Holder

Dollar General Market
01.2022 - 12.2022
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Education

Diploma - Basic

Ball High School
Galveston, TX
05.2011

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Staff training
  • Attention to detail
  • Staff mentoring
  • Multitasking and organization
  • Organizational growth
  • Training and onboarding
  • Hospitality and accommodation

Timeline

Cashier

Taco Cabana
08.2024 - Current

Supervisor

Schlitterbahn
02.2024 - 08.2024

Housekeeper

Holiday Inn
10.2023 - 02.2024

Team Leader

Schlitterbahn
02.2023 - 09.2023

Key Holder

Dollar General Market
01.2022 - 12.2022

Diploma - Basic

Ball High School

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Dasia Robertson