D'Asia Thomas
Detroit,MI
Summary
Proactive IT Support Specialist with extensive experience in managing mobile devices and providing Tier 1 support through desk-side and remote services. Skilled in system configuration, onboarding, hardware and software troubleshooting, and utilizing MDM systems. Bringing strong technical assistance capabilities to support and enhance IT operations.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Sachse Construction
05.2021 - Current
- Distributed mobile devices, while keeping our MDM system up to date,
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Managed onboarding process for new employees, involving account creation and setup of various devices such as laptops, desktops, cells, mobile printers, and tablets.
- Used Pulseway and Go-To-Assist remote support systems to provide efficient technical assistance.
- Helped with documentation of internal processes.
- Experience with Barracuda Networks email gateway defense.
- Successfully delivered technical assistance to a diverse workforce of 400 employees, both on-site and remotely.
- Diagnosed and troubleshot hardware, software and network issues.
IT Support
The Children's Center of Wayne County
05.2019 - 08.2019
- Assisted in the setup of equipment
- Provided desktop support for users, resolving technical issues and ensuring smooth operation of computer systems.
- Worked with the agencies internal database/record keeping for clients.
- Managed the installation and upkeep of computer systems and networks
- Contributed to the process of creating user accounts and profiles
- Managed and kept detailed records of deployed staff equipment.
Education
Bachelor of Science - Information Technology
Central Michigan University
Mount Pleasant, MI12.2021
High School Diploma -
Detroit Collegiate Preparatory At Northwestern
Detroit, MI06.2016
Skills
- Software Installation
- Printer troubleshooting
- Mobile Device Support
- System Configuration
- Help Desk Experience
- Ticketing system proficiency
- Hardware maintenance
- Mobile Device Management
- Remote Support Capabilities
- Asset Management
- O365
- Hardware and Software Repair
Timeline
IT Support Specialist
Sachse Construction
05.2021 - Current
IT Support
The Children's Center of Wayne County
05.2019 - 08.2019
Bachelor of Science - Information Technology
Central Michigan University
High School Diploma -
Detroit Collegiate Preparatory At Northwestern
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