Reliable Detention Officer skilled handling and multitasking activities of numerous offenders in assigned cell block. Sound knowledge of constitutional rights and ethical standards of conduct. Experience detaining and processing inmates, preparing and serving meals to inmates and monitoring overall facility security. Hardworking and driven to work quickly and effectively on projects in all types of environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Police Officer position in Veteran Hospital environment. Ready to help team achieve company goals. Experienced law enforcement with over 3 and half years of experience in prison and detention officer. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking police officer position. Offering excellent communication and good judgment. Organized and dependable candidate successful at multi-tasking multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-oriented Correctional Officer with more than 3 and half years in medium security facilities. Extensively trained in defensive tactics and suicide prevention.
Overview
20
20
years of professional experience
Work History
Medical Support Assistant
Truman VA Medical Center
08.2023 - Current
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Documented vital signs and health history for patients in clinic and hospital environments.
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Obtained pre- and post-treatment vital signs and weight.
Sanitized, restocked and organized exam rooms and medical equipment.
Enhanced the quality of care by assisting medical personnel during examinations when needed.
Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Performed medical records management, including filing, organizing and scanning documents.
Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
Supported clinical staff by preparing examination rooms, ensuring cleanliness and availability of required supplies.
Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
Switchboard Operator
Truman VA Medical Center
05.2022 - 08.2023
Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
Received incoming calls and paged individuals and departments over PA system.
Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Maintained accurate records of calls placed and received.
Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
Operated switchboard and routed incoming calls to appropriate departments.
Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Kept records of calls placed and charges incurred.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Trained and mentored new PBX operations employees.
Connected callers with appropriate professional, department, or business.
Provided helpful, informative technical support to customers on product usage and installation.
Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
Announced important information and emergency notifications over PA system.
Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
Monitored call volume, call length and other related metrics and consistently met objectives.
Processed customer payments for timely, accurate order fulfillment.
Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
Installed software applications to track customer calls and enable improved insight.
Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
Answered calls on first ring and engaged customers with friendly, professional demeanor.
Maintained detailed customer call and inquiry logs for performance monitoring.
Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
Created and maintained company phone directory with current extensions and staff information.
Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
Exceeded performance metrics for call handling speed, accuracy, and customer satisfaction, setting an example of excellence for the switchboard operator team.
Placed orders, located products and services and troubleshot issues to meet customer needs.
Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
Identified service improvement opportunities through call volume and performance reports.
Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
Followed up on customer inquiries to confirm issues were adequately addressed.
Documented messages and forwarded to correct individual.
Collected and verified telephone numbers, addresses, and proper spelling of names.
Increased company-wide communication by promptly connecting internal calls between departments.
Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
Updated company directory regularly, ensuring accurate contact information for all employees and departments.
Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
Self-motivated, with a strong sense of personal responsibility.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked effectively in fast-paced environments.
Developed strong communication and organizational skills through working on group projects.
Skilled at working independently and collaboratively in a team environment.
Developed and maintained courteous and effective working relationships.
Strengthened communication skills through regular interactions with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to develop and implement creative solutions to complex problems.
Gained extensive knowledge in data entry, analysis and reporting.
Cultivated interpersonal skills by building positive relationships with others.
Gained strong leadership skills by managing projects from start to finish.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Detentio Officer
Cooper County Sheriff's Department
01.2021 - 06.2021
Administered drug tests to inmates.
Conducted security checks of inmates and living areas.
Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Supervised inmates during meals, recreation and other activities.
Documented inmate behavior and activities in logbooks.
Maintained security and welfare of prisoners in 80-inmate jail facility.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Regularly conducted security and sanitation checks.
Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Enforced rules and regulations to maintain order among inmates.
Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Processed visitors and attorneys arriving to see prisoners.
Created and maintained positive relationships with inmates to build rapport and trust.
Established positive working relationships and maintained boundaries with resident offenders.
Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Responded to inquiries from inmates and other members of public.
Aided in successful rehabilitation efforts by monitoring inmate progress in educational programs or counseling services offered within the facility.
Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Developed and implemented inmate rehabilitation and reintegration programs.
Made rounds at specified intervals and conducted head counts and roll calls.
Took custody of prisoners from arresting officers to begin processing into detention facility.
Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Processed inmates by taking photographs and fingerprints.
Restrained juvenile inmates when disturbances required physical intervention.
Responded promptly to emergency situations and provided medical aid.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Coordinated with other law enforcement personnel to exchange information.
Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Assisted in intake and release of inmates.
Verified identification using specialized databases and methods such as fingerprinting.
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Built solid relationships with staff and residents to keep institution safe and secure.
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Investigated and responded to incidents of inmate misconduct.
Prepared reports to document incidents and violations.
Interviewed inmates to obtain information and evidence.
Attended to feeding, housing, and physical well-being of inmates.
Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Responded to emergency situations and de-escalated hostile confrontations.
Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Transported inmates to and from court hearings, medical appointments and other locations.
Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
Provided counseling and guidance to inmates to boost wellbeing.
Provided assistance and guidance to inmates regarding daily activities.
Supervised and controlled behavior of 80 inmates.
Proven ability to develop and implement creative solutions to complex problems.
Demonstrated respect, friendliness and willingness to help wherever needed.
Developed strong organizational and communication skills through coursework and volunteer activities.
Managed time efficiently in order to complete all tasks within deadlines.
Delivered services to customer locations within specific timeframes.
Cultivated interpersonal skills by building positive relationships with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Gained extensive knowledge in data entry, analysis and reporting.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Provided professional services and support in a dynamic work environment.
Passionate about learning and committed to continual improvement.
Demonstrated strong organizational and time management skills while managing multiple projects.
Excellent communication skills, both verbal and written.
Exercised leadership capabilities by successfully motivating and inspiring others.
Worked well in a team setting, providing support and guidance.
Strengthened communication skills through regular interactions with others.
Worked effectively in fast-paced environments.
Detention Officer
Callaway County Sheriff's Department
12.2018 - 08.2020
Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
Took custody of prisoners from arresting officers to begin processing into detention facility.
Testified in court pertaining to prisoner statements and behavior while in custody.
Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
Processed visitors and attorneys arriving to see prisoners.
Conducted physical searches of prisoners and premises in search of weapons and contraband.
Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Regularly conducted security and sanitation checks.
Transported prisoners throughout facility and off-site to medical appointments and court appearances.
Processed inmates by taking photographs and fingerprints.
Wrote daily reports and maintained logs of inmate activities and behaviors.
Supervised and controlled behavior of [Number] inmates.
Attended to feeding, housing and physical well-being of inmates.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Created and maintained arrest files on inmates processed through jail.
Made rounds at specified intervals and conducted head counts and roll calls.
Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
Attended to feeding, housing, and physical well-being of inmates.
Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.
Responded to inquiries from inmates and other members of public.
Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
Provided counseling and guidance to inmates to boost wellbeing.
Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
Enforced rules and regulations to maintain order among inmates.
Maintained security and welfare of prisoners in 80-inmate jail facility.
Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
Investigated and responded to incidents of inmate misconduct.
Provided assistance and guidance to inmates regarding daily activities.
Assisted in intake and release of inmates.
Established positive working relationships and maintained boundaries with resident offenders.
Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
Verified identification using specialized databases and methods such as fingerprinting.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
Interviewed inmates to obtain information and evidence.
Documented inmate behavior and activities in logbooks.
Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
Created and maintained positive relationships with inmates to build rapport and trust.
Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
Conducted security checks of inmates and living areas.
Transported inmates to and from court hearings, medical appointments and other locations.
Prepared reports to document incidents and violations.
Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Supervised inmates during meals, recreation and other activities.
Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
Built solid relationships with staff and residents to keep institution safe and secure.
Coordinated with other law enforcement personnel to exchange information.
Responded to emergency situations and de-escalated hostile confrontations.
Responded promptly to emergency situations and provided medical aid.
Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Self-motivated, with a strong sense of personal responsibility.
Delivered services to customer locations within specific timeframes.
Learned and adapted quickly to new technology and software applications.
Applied effective time management techniques to meet tight deadlines.
Developed strong organizational and communication skills through coursework and volunteer activities.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Worked effectively in fast-paced environments.
Provided professional services and support in a dynamic work environment.
Proven ability to learn quickly and adapt to new situations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Developed and maintained courteous and effective working relationships.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Resolved problems, improved operations and provided exceptional service.
Identified issues, analyzed information and provided solutions to problems.
Correctional Officer
Boonville Correctional Center
11.2003 - 12.2004
Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
Built solid relationships with staff and residents to keep institution safe and secure.
Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
Prepared reports to document incidents and violations.
Documented inmate behavior and activities in logbooks.
Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Responded to emergency situations and de-escalated hostile confrontations.
Supervised inmates during meals, recreation and other activities.
Transported inmates to and from court hearings, medical appointments and other locations.
Made rounds at specified intervals and conducted head counts and roll calls.
Enforced rules and regulations to maintain order among inmates.
Identified needed updates to correctional plans and assigned inmates to appropriate housing.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
Booked new inmates into facility and processed inmates for release.
Completed intake paperwork, fingerprints, and searches.
Inspected work sites and crew trucks for contraband, cleanliness, and safety.
Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
Interviewed inmates to obtain information and assess needs.
Interviewed inmates to obtain information and evidence.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Established positive working relationships and maintained boundaries with resident offenders.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Responded to inquiries from inmates and other members of public.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Provided assistance and guidance to inmates regarding daily activities.
Coordinated with other law enforcement personnel to exchange information.
Received and accounted for personal possessions and determined inmate work assignments.
Conducted routine and emergency head counts.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Enhanced facility security by conducting regular inspections and addressing potential risks.
Observed behavior of residents individually and in groups.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Assisted in intake and release of inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Investigated and responded to incidents of inmate misconduct.
Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Administered drug tests to inmates.
Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Conducted security checks of inmates and living areas.
Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Resolved problems, improved operations and provided exceptional service.
Provided professional services and support in a dynamic work environment.
Self-motivated, with a strong sense of personal responsibility.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Worked effectively in fast-paced environments.
Proven ability to develop and implement creative solutions to complex problems.
Worked flexible hours across night, weekend, and holiday shifts.
Identified issues, analyzed information and provided solutions to problems.
Excellent communication skills, both verbal and written.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Demonstrated leadership skills in managing projects from concept to completion.
Cultivated interpersonal skills by building positive relationships with others.
Developed and maintained courteous and effective working relationships.
Passionate about learning and committed to continual improvement.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Skilled at working independently and collaboratively in a team environment.