D’Asia Wideman
Charlotte,NC
Summary
Personable Customer Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovering and solving challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Progressive Insurance
Charlotte, NC
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Recommended products to customers, thoroughly explaining details.
- Resolved concerns with products or services to help with retention and drive sales.
Accounts Receivable Rep
Bon Secours Hospital
Greenville, SC
02.2018 - 08.2021
- Communicated with payors to identify and resolve outstanding payments.
- Made outbound calls to payors to discuss and resolve account needs.
- Reviewed time and attendance records to identify billable items.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Assessed data and information to verify entry, calculation and billing code accuracy.
Sales Associate
Burkes Outlet Bealls
Greenville, SC
07.2019 - 05.2020
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Cashier
Zaxby’s
Greenville, SC
09.2011 - 08.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Wendy’s
Greenville, SC
05.2015 - 08.2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record all transactions accurately and efficiently.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Bachelor of Science - Business Administration Emphasis, Healthcare Management
Lander University
Skills
- Statement Review
- Aware of HIPPA regulations to ensure patient confidentiality
- GL Entries
- Customer Relations
- MS Office
- Interpersonal Communication
- Payment Coordination
- Analytical reasoning
- Upselling Products and Services
- Multitasking and Prioritization
- Inbound and Outbound Calling
Timeline
Customer Service Associate
Progressive Insurance
08.2021 - Current
Sales Associate
Burkes Outlet Bealls
07.2019 - 05.2020
Accounts Receivable Rep
Bon Secours Hospital
02.2018 - 08.2021
Cashier
Wendy’s
05.2015 - 08.2015
Cashier
Zaxby’s
09.2011 - 08.2018
Bachelor of Science - Business Administration Emphasis, Healthcare Management
Lander University
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