Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasia M. Parker

Garfield Heights,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Efficient and reliable Certified Nursing Assistant with excellent experience in hospital settings. Skilled in assisting with technical nursing treatments, supporting diagnostic procedures and accurately charting patient records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Patient Care Nursing Assistant

Cleveland Clinic
10.2020 - Current
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service Representative

Sedgwick CMS Mastercard
01.2020 - 07.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.

Home Health Care Provider

COMFORT KEEPERS, BEACHWOOD HTS, Certified Home Health
, OHIO
01.2017 - 12.2019
  • Assist with meal planning and preparation
  • Aid with daily grooming and bathing
  • Maintained detailed records of patient vitals and weekly progress
  • Assist clients with daily chores/light housekeeping
  • Accompany patients to appointments
  • Ensure that patients take daily medications
  • Assisted Co-workers with daily activities for the MRDD
  • Prepared and served meals for patients
  • Performed daily housekeeping at client’s homes
  • Responsible for grooming and cleanliness of clients
  • Organized daily activities
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Customer Service Consultant

Innosource Employment Agency Progressive Insurance
, OHIO
02.2018 - 08.2018
  • Provide excellent customer service to callers with questions on their accounts while providing up to date information on their account status
  • Answer and resolve any billing questions regarding customers account
  • Provide quotes to prospective customers based on coverage needs
  • Offer additional insurance protections based on changing needs of customers
  • Processed and set up payments and payment arrangements for customers
  • Adhere to each state insurance guidelines
  • Analyze MVR/Clue Reports
  • Adhere to each state’s guidelines
  • Issue SR-22
  • Analyze risk alerts, monitor accounts for insurance fraud
  • Reinstatements
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.

Inbound Sales Associate

S&P Data
BROOKLYN, OHIO
04.2014 - 02.2016
  • Offered customer service to callers with questions/inquiries regarding their medical file
  • Schedule and process patient appointments
  • Processed authorization requests for patients
  • Answered and problem-solved patient’s insurance inquiries
  • Processed Insurance payments
  • Create and maintain Patients file regarding demographics and medical history
  • Review patient statements and resolve billing issues
  • Reviewed/discuss itemized statements with attorneys
  • Review Insurance, Medicare/Medicaid, Workers’ Compensation HCFA 1500/UB04 and EOB’s
  • Knowledge of ICD-9 and 10
  • Discuss payment arrangements/plans, collect on present and past due accounts co-pays, deductibles and other patient payments
  • Review potential coding and billing errors and escalate if needed
  • Claim reconciliation
  • Review statements to insure proper insurance payments and adjustments
  • COB: Determining health care eligibility, update current valid insurance enter and validate medical, demographic, insurance, financial, and business data in master patient index
  • Review medical records and fulfill requests from payors
  • Scan and enter medical documentation into patient confidential record
  • MSQP- Medicare Secondary Payer Questionnaire ABN- Advance Beneficiary Notice of Non-coverage
  • Interpret and verify provider orders
  • Inputting no-show and cancellation information into scheduling system, monitor wait list
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Documented details of calls and customer interactions.
  • Performed work in compliance with established regulations, policies and standard operating procedures.
  • Worked with multiple means of communication within fast-paced environment.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Initiated files by collecting and entering demographic, provider and procedure information into system.
  • Responded to customers within required turnaround times.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.

Data Entry Specialist

Pharmacy Command Center
Cleveland, OH
11.2013 - 01.2015
  • Provided data entry for providing pharmacy refill requests
  • Processed credit card information for payment of medications
  • Scheduled Pharmacy and Provider appointments for patients
  • Processed inbound Mail Order requests
  • Processed authorization requests regarding medication
  • Handled Customer service phone calls as needed
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Added documents to file records and created new records to support filing needs.
  • Verified accuracy of data before transcribing.
  • Reviewed completed work for compliance with regulations.

Education

Diploma -

John F. Kennedy High School

Associate of Science - Practical Nursing

Hondros College of Nursing
Westerville, OH
09.2023

Aspire Allied Healthcare (Home Health Aide, CPR, Standard First Aid) Certificate - undefined

2017

Skills

  • CORE SKILL AREAS
  • Excellent verbal and written communication skills
  • Extensive Customer Service Experience
  • Proficient in Microsoft Office
  • HIPAA Certified
  • Home Health Aide
  • Trained in Blood-borne and Airborne Pathogens
  • Excellent Organizational skills
  • Attention to detail
  • Proven productivity in high volume settings
  • 50 WPM
  • Account receivable and payable software
  • Knowledge of CPT/ICD-9 Coding
  • Medical Terminology
  • Fluid Measurement
  • Patient Needs Assessment
  • Communicating with Patient Families
  • Emotional and Social Support
  • Vital Signs Collection
  • Caregiver Relations
  • Needs Determination
  • Mental Health Care
  • Call Documentation
  • Customer Retention Strategies
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Call Transfers
  • Customer Service and Assistance
  • Educating Consumers
  • Strong Telephone Etiquette
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Product Description
  • Information Updates
  • POS Systems and Ordering Platforms
  • Reading Comprehension

Timeline

Patient Care Nursing Assistant

Cleveland Clinic
10.2020 - Current

Customer Service Representative

Sedgwick CMS Mastercard
01.2020 - 07.2020

Customer Service Consultant

Innosource Employment Agency Progressive Insurance
02.2018 - 08.2018

Home Health Care Provider

COMFORT KEEPERS, BEACHWOOD HTS, Certified Home Health
01.2017 - 12.2019

Inbound Sales Associate

S&P Data
04.2014 - 02.2016

Data Entry Specialist

Pharmacy Command Center
11.2013 - 01.2015

Diploma -

John F. Kennedy High School

Associate of Science - Practical Nursing

Hondros College of Nursing

Aspire Allied Healthcare (Home Health Aide, CPR, Standard First Aid) Certificate - undefined

Similar Profiles

CREATE PROFILE
Dasia M. Parker