Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasiel Gonzalez

Houston,TX

Summary

Self-motivated Hotel Housekeeper Supervisor bringing 8+ years of experience and demonstrated record of accomplishment in Hotel Operations Management and operational enhancements, quality improvements and team leadership based on performance increase strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives. Outgoing and enthusiastic leader able to manage and motivate various types of employees with different backgrounds. Effectively coordinate work across departments to maximize resource utilization and business sustainability. Enterprising, well-grounded and proactive.

Overview

9
9
years of professional experience

Work History

Housekeeping Assistant Manager

Holiday Inn Hotel
Dallas, TX
09.2024 - Current
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Comply with certification requirements as applicable for position to include: Food handlers, Alcohol Awareness, CPR & First Aid.
  • Assist in establishing and maintaining a key control system for the department.
  • Ensure the proper use of radio etiquette within the housekeeping department.
  • Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair
  • Assist in controlling expenses and minimizing waste in all areas of housekeeping.
  • Participate in the preparation of the annual departmental budget and financial plans
  • Conduct pre-shift meeting and review all information pertinent to the day's activities
  • Assist with inspection of rooms daily (do not schedule an additional Supervisor unless occupancy is over 90 rooms or with General Manager's approval -property specific).
  • Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
  • Assist with the preparation of employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the Housekeeping Manager weekly for review.
  • Assist with the overall supervision of daily inspection for arriving V.I.P.'s.
  • Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to Aimbridge Hospitality standards.
  • Assist with deep cleaning projects
  • Assist Housekeeping staff during unanticipated rush periods
  • Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
  • Assist with the completion of monthly and quarterly Housekeeping inventories on a timely basis.
  • Ensure guest privacy and security by correctly following Aimbridge Hospitality procedures.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure implementation of all Aimbridge Hospitality's policies and house rules.
  • Assist with training and review of all 'House Safety' rules and procedures with Housekeeping staff.
  • Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
  • Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.
  • Attend monthly all-employee team meetings, and any other functions required by management.
  • Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments.
  • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
  • Assist in monitoring “Lost and Found' procedures and policies according to standards.
  • Assist with the training of all Housekeeping personnel according to Aimbridge Hospitality standards, using the steps to effective training according to Aimbridge Hospitality standards.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Use the telephone and computer system for reporting and verifying room status.
  • Properly store, secure and issue supplies as needed to meet business demands.
  • Complete all reports in a timely and efficient manner as required by management.
  • Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Perform any other duties as requested by the General Manager.
  • Access to back of house areas of the hotel and sensitive information
  • Interact and occasionally have unsupervised contact with guests and/or colleagues
  • Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
  • Drive safely on behalf of the company for business reasons
  • Maintain a high level of trust and responsibility
  • Represent the company with certain level of reputation and good character as well as exercise sound judgement

Housekeeping Floor Manager

Palms Casino Resort
Las Vegas , Nevada
11.2021 - 02.2024
  • Listen and respond to guest inquiries in a professional manner
  • Answer questions and offer assistance by providing accurate information on services relating to hotel, casino, and the city
  • Supervises Cross Property Housekeeping Hourly staff, assist with interviews, evaluation and progressive discipline action when required
  • Implement and monitor departmental/hotel policies and procedures to ensure quality service
  • Must enforce all OSHA and Safety policies and procedures
  • Initiates positive or corrective action when standards are being consistently met or neglected
  • Supervise and monitor daily work performance of all hourly Housekeeping staff ensuring the completion of their duties and any other assigned work
  • Ensure all keys are properly secured at all times
  • Compile departmental work schedules and monitor workload to ensure a proper balance of work
  • Communicate effectively both verbally and in writing to provide clear direction to staff
  • Resolve guest problems efficiently and in a courteous manner
  • Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs
  • Provide input into both short and long-term goals and assist in implementing specific strategies to achieve the goals
  • Maintain work area in a clean and safe manner
  • Report problems found in operation and any unsafe equipment or unusual situations requiring action
  • Report all maintenance discrepancies and situations in a timely manner and effectively follows through
  • Ensures all tower public areas are cleaned and well maintained upholding hotel standards
  • Monitors all supplies and amenity levels in assigned areas
  • Works closely with Managers communicating accurate room status information to the front office staff
  • Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills
  • Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning
  • Attend all training classes as directed by the company
  • Attend and participate in pre-shift department meetings.
  • Streamlined workflow for staff by developing effective scheduling and task assignments.

Dispatcher

The Linq hotel and Flamingo
Las Vegas , NV
08.2018 - 01.2021
  • Manage computerized maintenance management and life safety systems to prioritize, manage, and dispatch maintenance team, and complete assigned administrative tasks on a consistent basis
  • Maintain a constant awareness of personal and property cleanliness, safety, and accident prevention
  • Own requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction, answer incoming calls and assist when necessary or direct calls to appropriate areas
  • Create a positive work environment, greet fellow employees and thank them when they lend assistance, anticipate guests' needs, respond promptly and acknowledge all guests, no matter how busy or time of day, and prioritize guest requests and dispatches
  • Knowledgeable of Department and Hotel goals and hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner.

Housekeeping Supervisor

Caesars Palace
Las Vegas, NV
02.2016 - 11.2017
  • Ensured timely completion of all assigned responsibilities
  • Attended and participated in all employee meetings
  • Leaded the housekeeping team by providing structure, motivation, coaching, guidance, and positive encouragement as necessary to ensure a premier level of service, professionalism, communication
  • Ensured all housekeeping team members are in compliance at all times with the image requirements and are well presented
  • Participated in and maintain accurate inventory records such as linen, uniform and amenity supply inventories, inventory par stocks, discard reports, movement of inventory stock items, tools, and the distribution of products
  • Cleaned guest rooms including, but not limited to; stripping/making beds; dusting and vacuuming; cleaning bathroom; replenishing supplies; cleaning windows, mirrors, and patios
  • Inspect rooms after housekeeping team members have completed them
  • Responsible for assigning daily boards
  • Lead the housekeeping team by providing structure, motivation, coaching, guidance, and positive encouragement as necessary to ensure a premier level of service, professionalism, communication
  • Ensured all housekeeping team members are in compliance at all times with the image requirements and are well presented
  • Performed regular inspections of guest rooms and common areas for sanitation, order, safety, and comfortable environment
  • Performed daily walks of all areas of responsibility throughout the property especially the all housekeeping services performed at the hotel, lobby, and common areas and back of house to ensure a functional work area and brand standards of spotless cleanliness, consistency, standardization, and meticulous attention to detail are implemented and experienced by both residents and team members
  • Took action in all matters related to the safety, security, and well-being of both residents and team members
  • Responded swiftly and effectively in any property emergency or safety situation.

Education

Certificate - Information Technology

Joven Club De Computacion Y Electronica
La Habana Cuba
01.2008

General Studies -

Conrado Duany High School
La Habana Cuba
01.2006

Skills

  • Familiarity with Windows software applications
  • Paycon
  • Hosts
  • Multi-property hotel operations
  • Hiring and Training
  • Cost reduction and containment
  • Inventory control
  • Team and relationship building
  • Customer Service
  • Housekeeping Operations
  • Staff Supervision
  • Quality Assurance
  • Guest Satisfaction
  • Budget Control
  • Inventory Management
  • Time Management
  • OSHA Compliance
  • Team Motivation
  • Interdepartmental Coordination
  • Preventive Maintenance
  • Training & Onboarding
  • PMS Opra
  • Payroll
  • Housekeeper management
  • Managing customers requests
  • Incident Management
  • Staff development and retention
  • Leadership and delegation
  • Guest relations

Timeline

Housekeeping Assistant Manager

Holiday Inn Hotel
09.2024 - Current

Housekeeping Floor Manager

Palms Casino Resort
11.2021 - 02.2024

Dispatcher

The Linq hotel and Flamingo
08.2018 - 01.2021

Housekeeping Supervisor

Caesars Palace
02.2016 - 11.2017

Certificate - Information Technology

Joven Club De Computacion Y Electronica

General Studies -

Conrado Duany High School

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