Dasilda Lekaj
Bronx
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with a focus on achieving results.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Housekeeper
Mr. Roberts
Manhattan
07.2024 - 06.2025
- Disinfect and mop bathrooms to keep facilities sanitary and clean.
- Demonstrated strong multitasking.
- Created spotless surfaces by dusting, sweeping, vacuuming, and mopping.
- Slide beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils, and glassware.
- Polished fixtures to achieve a professional shine and appearance.
Cashier
Beacon Wines & Spirits
Manhattan
02.2024 - 07.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Greeted customers upon entry, creating a positive first impression and fostering loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed, including cashiering, stocking shelves, or assisting with suggestions about items.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Assistant Manager/ Stock Associate
Zara
Manhattan
11.2022 - 12.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Facilitated efficient restocking processes during peak hours to minimize out-of-stock occurrences on the sales floor.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Demonstrated adaptability when faced with changes in project specifications or scheduling needs, adjusting workflow accordingly to meet goals without sacrificing quality.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Labeled packages with appropriate shipping information for accurate deliveries.
Cashier
Manny's Deli
The Bronx
10.2022 - 05.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new techniques implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Big Market
Lezhe
08.2021 - 08.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted customers by answering questions and fulfilling requests.
- Performed store openings, closings, and shift-change actions and kept accurate shift change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Contributed ideas in team meetings for enhancing customer experience and operational efficiency.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds, and resolving transaction issues.
- Stocked, tagged, and displayed merchandise as required.
Travel Agent Assistant
Alb Travel
Shkoder
09.2017 - 02.2018
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Greeted customers entering the store and responded promptly to customer needs.
- Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
High School Diploma -
Rrogacionista
Lezhe, AL06.2017
Bachelor of Science - Nursing (Physiotherapy)
University "Luigj Gurakuqi" of Shkodra
Shkoder, AL07.2021
Associate of Science - Video Arts & Technology
Borough of Manhattan Community College
New York, NY 09.2024 - Current
Skills
- Teamwork
- Quick learner
- Patience and empathy
- Stock replenishment
- Team leadership
- Customer service
- Cleanliness and hygiene
- Cash handling accuracy
- Multitasking and organization
- Adaptability and flexibility
- Problem solving
- Time management
References
Available upon request
Timeline
Associate of Science - Video Arts & Technology
Borough of Manhattan Community College
09.2024 - Current
Housekeeper
Mr. Roberts
07.2024 - 06.2025
Cashier
Beacon Wines & Spirits
02.2024 - 07.2024
Assistant Manager/ Stock Associate
Zara
11.2022 - 12.2023
Cashier
Manny's Deli
10.2022 - 05.2023
Cashier
Big Market
08.2021 - 08.2022
Travel Agent Assistant
Alb Travel
09.2017 - 02.2018
High School Diploma -
Rrogacionista
Bachelor of Science - Nursing (Physiotherapy)
University "Luigj Gurakuqi" of Shkodra
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