Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple claim's while meeting deadlines and state regulations. Strong organizational and communication traits. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Dasira Cook-Jackson
DeSoto,TX
Summary
Overview
9
years of professional experience
Work History
Big Jack Hot Shot-Contractor
Client Service Representative & Driver
03.2023 - 01.2024
Job overview
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Collaborated with cross-functional teams to ensure seamless delivery of services, resulting in higher client satisfaction levels.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Assisted in the training of new drivers, sharing best practices for safe and efficient transportation.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
CoreLogic-Contract
Client Services
11.2022 - 03.2023
Job overview
- Interfaced with customers to resolve 1st and 2nd tier/escalated customer service issues.
- Investigated, analyzed, coordinated and track moderately complex customer issues.
- Conduct research as needed, creates, and maintain logs, reports, and files. Made proactive calls to determine issues requiring close attention, identifies problems and worked through to resolution
- Communicated service and product records to sales team to streamline client services.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making and accurate advice for clients.
State Farm
Auto Claims Adjuster
04.2017 - 04.2022
Job overview
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Streamlined the claims process by effectively coordinating with repair shops and rental car companies.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Examined photographs and surveillance and any other documents relating to claims.
University Of Houston
Office Assistant Lead
08.2014 - 12.2016
Job overview
- Streamlined office processes by reorganizing filing systems and implementing digital document management.
- Reduced errors in data entry tasks by implementing a thorough review process and providing training to team members.
- Increased efficiency in handling incoming calls through effective phone system management and call routing.
- Enhanced customer satisfaction with timely responses to inquiries via email, phone, or in-person visits.
- Supported office staff by coordinating schedules, appointments, and travel arrangements, ensuring smooth daily operations.
- Managed office supply inventory levels through regular monitoring and proactive ordering of needed items.
- Maintained cleanliness and organization of common areas to create a positive work environment for all employees.
- Assisted with the preparation of monthly financial reports for more informed budgeting decisions.
Education
University of HoustonHouston, TX
Bachelor Of Arts from Communications
12.2016
University Overview
Skills
- File Management
- Account Management
- Follow-Up Skills
- Database Maintenance
- Client Support
- Call Center Experience
- System Documentation
- Escalation Management
- Payment Processing
- Critical Thinking
- Analytical Skills
- Client Retention
- Multitasking
- Customer Service
- 60 Wpm Typing Speed
- Microsoft Office
- Computer Skills
- Customer Data Confidentiality
Timeline
Client Service Representative & Driver
Big Jack Hot Shot-Contractor
03.2023 - 01.2024
Client Services
CoreLogic-Contract
11.2022 - 03.2023
Auto Claims Adjuster
State Farm
04.2017 - 04.2022
Office Assistant Lead
University Of Houston
08.2014 - 12.2016
University of Houston
Bachelor Of Arts from Communications
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