Dasjah Howell
Richmond,VA
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Experienced IT Analyst with background in designing, implementing and monitoring effective IT systems. Strong skills in problem-solving, analytics, and team collaboration are highlighted. Notable impact includes streamlining processes and enhancing system performance for previous employers. Relying on depth of knowledge about IT infrastructure and excellent communication skills to drive business efficiency and productivity.
Overview
12
12
years of professional experience
Work History
IT Analyst
McGuireWoods
Richmond, VA
09.2020 - 08.2024
- Developed and implemented IT solutions to streamline business processes.
- Created detailed technical specifications for software applications.
- Provided support to end-users in troubleshooting application issues.
- Performed system analysis, design and development of software applications.
- Conducted requirement gathering sessions with stakeholders and users.
- Use B2B and SAP daily
- Manage firms clients that are represented by the attorneys in the group.
- Provide statement of accounts, invoices, trust disbursement forms, and statements on a monthly base to maintain payments are being made.
- Process Client credit card payments made through the phone .
- Request and approve write- off amounts for Uncollectible debt.
- Manage Payroll and LOB’s
- Assist with providing accuracy that all billed invoices are applied with the correct last time entered.
- Manage spreadsheets to show client name, amount billed, billed date, payor, and any other information needed .
- Assist with payments that have been received with no remittance provided for payment instructions to ensure accurate application is applied.
- Manage over 2200 attorney collection accounts with following up on a 3 month rotation.
- Handle creating labels and creating invoices for client statement of accounts.
- Meeting daily collection goals; Top 5% of the collection group.
Utilization Review Specialist
HCA
Richmond, VA
07.2021 - 07.2024
- Analyzed treatment plans for appropriateness, effectiveness and medical necessity in accordance with established criteria.
- Developed clinical pathways and protocols to ensure quality of care and utilization of resources.
- Assessed patient's health needs and identified potential risk areas through review of records and interviews with providers.
- Used ASAM/ ERM systems
- Adhered to HIPAA guidelines
- Bridged gaps between patient and insurance coverages
- Coordinated billing per Census guidelines and reporting standards
- Report discharges
- Communicated with the pharmacy and case managers for prescription updates and coverage lapses
- Collaborated with physicians, nurses, case managers, discharge planners, social workers and other healthcare professionals to develop a comprehensive plan of care within specified guidelines.
- Provided consultation on appropriate use of services to staff members including utilization management strategies.
- Monitored trends in utilization patterns and made recommendations for improvement as needed.
- Participated in interdisciplinary team meetings to discuss complex cases or those requiring an alternative treatment plan or continued stay evaluation.
Release Coordinator
Capital One
Richmond, VA
04.2012 - 11.2020
- Developed and implemented release management processes to ensure timely delivery of software products.
- Coordinated with internal stakeholders, vendors and customers on the release schedule of projects.
- Conducted regular meetings with team members to discuss challenges and review progress of releases.
- Managed client and business relationships
- Assisted with monitoring and reporting progress
- Microsoft Proficient in all programs
- Managed change requests related to software releases and coordinated with developers for implementation.
- Documented all changes related to software releases in accordance with established procedures.
- Analyzed customer requirements for product and software releases and provided feedback as needed.
- Ensured that each release was tested thoroughly before being deployed into production environment.
- Created detailed test plans for different types of releases including major, minor and patch versions.
- Assisted in troubleshooting issues related to software product and release deployment process.
- Maintained a database containing information about all released versions of software products.
- Evaluated existing release processes and recommended modifications as required.
- Prepared reports on the status of current releases, upcoming features and bug fixes.
- Assisted in developing strategies to reduce risks associated with releasing new products or features.
Education
BBA - Business Administration
University of Phoenix
Tempe, AZ08-2020
Associate of Science - Computer Science
University of Phoenix
Tempe, AZ06-2017
Skills
- Test planning and documentation
- Network management
- Business intelligence
- Network security
- System performance
- Support documentation
- Mobile application development
- Data analysis
- IT service management
- Software development
- IT risk management
- Customer support
- IT performance reports
Timeline
Utilization Review Specialist
HCA
07.2021 - 07.2024
IT Analyst
McGuireWoods
09.2020 - 08.2024
Release Coordinator
Capital One
04.2012 - 11.2020
BBA - Business Administration
University of Phoenix
Associate of Science - Computer Science
University of Phoenix