Dasjella Bell
Porter,TX
Summary
Dedicated and results-driven Customer Service Manager with a proven track record of delivering exceptional customer and associate experiences to drive top-line sales. A values-based leader skilled in coaching, team development, and operational excellence. Seeking to contribute leadership and expertise to Victoria's Secret & Co.
Overview
6
6
years of professional experience
Work History
Cna
Self-employeed
04.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Claims Analyst
Blue Cross Blue Shield Of Texas
09.2020 - 04.2022
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure processing was conducted efficiently.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Lead
Rue21
01.2018 - 09.2020
- Led the sales floor to drive and grow top-line sales, demonstrating a commitment to company values and exceptional customer experiences.
- Coached and developed the team, conducted associate observations, and provided constructive feedback to enhance performance.
- Independently managed labor hours to optimize sales and profit, ensuring efficient payroll management.
- Maintained visual standards, ensuring the overall appearance and presentation of the brand aligned with company guidelines.
- Collaborated with Sales Leadership Teams to facilitate seamless communication and execution of brand strategies.
- Conducted floorset mapping and execution, provided support during product launches, and contributed to onboarding and shipment processing.
Education
High School Diploma -
PennFoster Highschool
01.2017
Skills
- Leadership and Values-Based Management
- Team Coaching and Development
- Sales Floor Management
- Operational Excellence
- Visual Merchandising
- Labor Hour Management
- Exceptional Customer Service
- Communication and Collaboration
- Company Policy and Procedures Adherence
- ATS Optimization
Accomplishments
Improved Customer Satisfaction Scores:
- Implemented new customer service protocols that resulted in a 20% increase in customer satisfaction scores within six months.
Timeline
Cna
Self-employeed
04.2022 - Current
Claims Analyst
Blue Cross Blue Shield Of Texas
09.2020 - 04.2022
Customer Service Lead
Rue21
01.2018 - 09.2020
High School Diploma -
PennFoster Highschool