Dasjella Bell
Porter,Texas
Summary
As a Credit Card Customer Service representative, proficiency in clear and effective communication is essential. This role requires a strong focus on customer satisfaction, addressing inquiries, and resolving issues related to credit card transactions, billing, and account management. A successful candidate should possess excellent problem-solving skills, empathy for customer concerns, and the ability to navigate complex financial information. Additionally, expertise in product knowledge, sales, conflict resolution, and technical proficiency in relevant systems contribute to delivering a positive customer experience. The role demands adaptability to changes in policies and procedures, multitasking capabilities, and a commitment to maintaining accuracy in processing transactions and updating customer accounts. Overall, a Credit Card Customer Service professional plays a crucial role in ensuring customer satisfaction and fostering positive relationships with credit cardholders.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
Hiland Dairy Foods
07.2023 - 01.2024
- Maintained accurate financial records with meticulous attention to detail in data entry and account management.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reduced manual errors in financial transactions by utilizing advanced accounting software and tools.
Claim Specialist
Florida Blue
04.2021 - 07.2023
- Reduced claim processing time by implementing efficient workflow procedures and organization systems.
- Enhanced customer satisfaction with prompt and accurate claim resolutions, resulting in positive feedback and increased client retention.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
SIU Investigator
Amerisafe Inc.
02.2018 - 04.2021
- Enhanced investigative processes for more accurate and timely resolutions.
- Improved SIU investigations by implementing efficient case management strategies.
- Conducted comprehensive interviews with subjects to gather crucial information for cases.
- Prepared detailed investigation reports for management teams and legal departments, facilitating effective decision-making processes.
Education
Bachelor of Administrative Studies - Human Resources Management
Lamar State College - Orange
Orange, TX01.2025
High School Diploma -
PennFoster High School
01.2017
Skills
- Multitasking Abilities
- Record Keeping
- Customer Relations
- Product Knowledge
- Effective Communication
- Payment Processing
- Data Entry Proficiency
- Quality Assurance
- MS Office
Accomplishments
Employee of the Month : Recognition for outstanding performance and dedication within the workplace.
Client Satisfaction Award: Recognition for consistently meeting or exceeding client expectations and satisfaction levels.
Timeline
Accounts Receivable Specialist
Hiland Dairy Foods
07.2023 - 01.2024
Claim Specialist
Florida Blue
04.2021 - 07.2023
SIU Investigator
Amerisafe Inc.
02.2018 - 04.2021
Bachelor of Administrative Studies - Human Resources Management
Lamar State College - Orange
High School Diploma -
PennFoster High School