Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasney Booker

Frisco,TX

Summary

Dedicated and customer-focused representative with over 20 years of experience in high-volume call centers and customer service environments. Proven ability to resolve client issues efficiently, communicate clearly, and maintain a positive company image. Skilled in managing inbound and outbound calls, appointment scheduling, insurance verification, and maintaining patient/client confidentiality.

Overview

20
20
years of professional experience

Work History

Call Center Representative

Western Dental & Orthodontics
Dallas, Texas
08.2021 - Current
  • Handled 80+ inbound and outbound calls daily in a fast-paced dental call center.
  • Scheduled and confirmed patient appointments across multiple locations.
  • Provided accurate insurance and billing information to patients.
  • Resolved complaints and inquiries professionally and within company policies.
  • Documented interactions and maintained updated patient records in the system.

Client Support Specialist

Sunshine Home Health Care
Fort Wayne, Indiana
04.2014 - 06.2021
  • Served as the first point of contact for clients and caregivers, managing care inquiries.
  • Scheduled home health visits and coordinated communication between nurses, therapists, and patients.
  • Addressed service complaints and resolved scheduling conflicts with professionalism.
  • Supported case managers with documentation and electronic records updates.
  • Ensured client satisfaction by providing empathetic, patient-centered communication.

Customer Service Representative

Kool Smiles Dental
Fort Wayne, Indiana
05.2005 - 08.2014
  • Delivered exceptional service to patients and guardians in a pediatric dental setting.
  • Assisted in coordinating appointments, patient intake, and follow-up care.
  • Verified insurance coverage and explained benefits clearly to patients.
  • Educated patients on dental procedures and preventive care practices.
  • Maintained HIPAA compliance while handling sensitive health information.

Education

Associate of Science -

Indiana University
IN

Skills

  • Appointment scheduling
  • Insurance verification
  • Database management
  • Call handling
  • Compliance adherence
  • Customer relationship management

Timeline

Call Center Representative

Western Dental & Orthodontics
08.2021 - Current

Client Support Specialist

Sunshine Home Health Care
04.2014 - 06.2021

Customer Service Representative

Kool Smiles Dental
05.2005 - 08.2014

Associate of Science -

Indiana University
Dasney Booker