- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring various forms of art, such as basketweaving, beading, and working with resin, to nurture creativity and personal growth
- Digital Art and Animation
Dason Cleveland
Seattle
Summary
Service-oriented Indigenous hospitality professional with diverse college courses and a special interest in information technology, everything artistic, and indigenous values. Ten plus years experience aiding in skills for providing exceptional guest services, organization, and managing requests to enhance guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Blanton Turner
07.2024 - Current
- Manage front desk operations including greeting visitors, receiving packages, answering phone calls, and coordinating deliveries
- Maintain a high level of security by monitoring access control systems and ensuring only authorized individuals enter the premises
- Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and requests
- Aid in resolving conflicts among neighbors/residents as well as non-residents diplomatically
Overnight Concierge
NEWMARK TOWER
08.2022 - Current
- Code and organize vendor invoices for weekly payments as well as coding monthly bank statements for payment processing
- Manage inventory supplies for janitorial, office, and front desk departments
- Monitor security cameras throughout the property to ensure a safe environment for guests and employees while serving as a point person for emergency situations during overnight hours
- Assist in training new staff members on night audit procedures and customer service standards
- Perform administrative tasks such as answering phone calls, sorting mail/packages, and managing reservations for guests and tenants
- Calmly and professionally handle unwanted individuals during overnight hours, assisting in their needs and crisis as needed and requested
Night Auditor/Front Desk Clerk
Konocti Vista Casino
07.2019 - 07.2021
- Developed comprehensive training manual for night audit procedures
- Booked numerous reservations per day on the hotel and RV park RDP system, via daily phone calls, podium chat messages, and emails ensuring that each customer received courteous friendly service
- Checked guests into their rooms, delivering extra towels, blankets, and providing general room maintenance to fix TVs and doors that might not be working properly
- Verified accuracy of guest accounts by reviewing charges and payments, resolving any discrepancies
- Assisted in training new staff members on night audit procedures and customer service standards
Administrative Assistant
Salish Kootenai College
09.2017 - 03.2018
- Organized the medical library which consisted of weeding out outdated books, alphabetizing the books, printing out labels, creating and printing out check-out forms for the students
- Managed and maintained department head calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained organization of medical supply closets and office supplies inventory by anticipating needs and placing orders in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
Cap Team 1
Walmart
06.2017 - 10.2017
- Maintained accurate inventory records by regularly conducting stock counts and reconciling discrepancies
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports for management review
- Assisted customers in locating specific products on the sales floor and provided recommendations based on their needs
- Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
- Resolved customer complaints or concerns in a professional manner, finding appropriate solutions to ensure customer satisfaction
Department Chair Assistant
Salish Kootenai College
11.2015 - 04.2016
- Contributed to the design of the department brochure and other media using technological skills, resulting in the delivery of high-quality products
- Conducted proper computer maintenance while being assigned as the head of Student Lab and assisting students with assignments
- Assisted in taking inventory as well as ordering necessary products
- Prepared reports, presentations, and correspondence using Microsoft Office Suite
- Managed incoming calls and emails, responding promptly and professionally to inquiries
Education
Diploma -
Clear Lake High School
Lakeport, CA42 credits - Information Technology
Salish Kootenai College
Pablo, MT06.2019
42 credits - Media Design
Salish Kootenai College
Pablo, MT10.2016
Advanced Customer Service Certificate - Customer Service
Lake County Tribal Health Job Skills Class
Lakeport, CA11.2011
Skills
- Customer service
- Highly adaptable
- Exceptional communication
- Hospitality
- Relationship building
- Client confidentiality
- Data entry
- Office administration
- Scheduling and calendar management
- Multitasking and organization
Certification
- Customer Service, 06/01/14, Present, Obtained from a 9-month course of Advanced Customer Service training
- QPR Gatekeeper Certificate, 01/01/20, 01/01/22, QPR Suicide Prevention Gatekeeper Program presented by Kendra Boyce. NBCC Provider #5889
Additional Information - Volunteer Experience
- Western Montana Mental Health Center, Missoula, Montana, 2017
- Hospice of Lake County, 2012-2013
- SF Pride, San Francisco, California, 2008-2010
- AIDS Walk, San Francisco, California, 2007-2010
- HYA Soup Kitchen, San Francisco, California, 2005-2010
Interests
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePersonal development programsCompany Culture4-day work weekWork from home optionTimeline
Concierge
Blanton Turner
07.2024 - Current
Overnight Concierge
NEWMARK TOWER
08.2022 - Current
Night Auditor/Front Desk Clerk
Konocti Vista Casino
07.2019 - 07.2021
Administrative Assistant
Salish Kootenai College
09.2017 - 03.2018
Cap Team 1
Walmart
06.2017 - 10.2017
Department Chair Assistant
Salish Kootenai College
11.2015 - 04.2016
Diploma -
Clear Lake High School
42 credits - Media Design
Salish Kootenai College
42 credits - Information Technology
Salish Kootenai College
Advanced Customer Service Certificate - Customer Service
Lake County Tribal Health Job Skills Class
Similar Profiles
Heather ClelandHeather Cleland
Property Manager at Blanton TurnerProperty Manager at Blanton Turner
Ronald Kuaana EdwardsRonald Kuaana Edwards
Senior Property Manager at Blanton TurnerSenior Property Manager at Blanton Turner
Madeline PenningtonMadeline Pennington
Property Manager & Office Administrator at Blanton TurnerProperty Manager & Office Administrator at Blanton Turner