Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasonte Henderson

North Las Vegas

Summary

Dynamic and reliable professional with experience at UPS, excelling in delivery efficiency and customer satisfaction. Proven skills in GPS navigation and problem-solving, adept at adapting to changing circumstances. Recognized for maintaining high standards of organization and punctuality, ensuring smooth operations and positive customer interactions.

Overview

1
1
year of professional experience

Work History

Delivery Driver Helper

UPS
11.2024 - 01.2025
  • Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
  • Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
  • Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
  • Optimized package retrieval at each stop through a thorough understanding of the truck''s layout and organization of packages according to delivery sequence.
  • Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
  • Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
  • Demonstrated punctuality and reliability by consistently arriving on time for work shifts, contributing to smooth daily operations.

Customer Service Representative

Mini Grandprix
06.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

General -

Arbor View High School
Las Vegas, NV
05.2024

Skills

  • Punctuality
  • Loading and unloading
  • Heavy lifting
  • Clean driving record
  • GPS navigation
  • Package handling
  • Safety practices
  • Organization
  • Driver assistance
  • Delivery documentation
  • Loading and unloading procedures
  • Safe lifting procedures
  • Damage prevention
  • Quality controls
  • Policy adherence
  • Documentation management
  • Delivery unloading
  • Team lifting
  • Hospitality and accommodation
  • Willing to learn
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Delivery Driver Helper

UPS
11.2024 - 01.2025

Customer Service Representative

Mini Grandprix
06.2024 - 10.2024

General -

Arbor View High School

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Dasonte Henderson