Dasuwuan Coleman
Anchorage,AK
Summary
Persevering and hard-working individual with a dedicated work ethic and a strong commitment to providing great customer service, safety, and professionalism to customers and co-workers. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Proficient in customer service and safety.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Alaska Airlines
Anchorage, AK
04.2025 - Current
- Ensured passenger safety through adherence to safety protocols and emergency procedures.
- Delivered exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Coordinated cabin preparations for flights, including inventory management of supplies and equipment.
- Assisted in training new flight attendants on safety procedures and customer service standards.
Air/ Customer Service Agent
Grand Circle Travel
Boston, MA
08.2024 - 04.2025
- Managing service calls, assist customers with making reservation changes
- Delivering an excellent customer experience that drives loyalty and referrals
- Compete individually while maintaining a positive team spirit
- Advise, book, and update airline reservations as necessary using code-based software
Barista
Starbucks
Boston, MA
06.2024 - 08.2024
- Created memorable experiences with customers creating a safe place
- Crafted drinks with precision and speed
- Made sure to always put the customer first and fix the problem
- Attended routine training classes as the policies changed
Flight Attendant
United Airlines
East Boston, MA
06.2022 - 04.2024
- Responded to passenger emergencies to provide first aid.
- Advised passengers of flight regulations to maximize safety and security.
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Flight Attendant
Spirit Airlines Inc.
Las Vegas, NV
02.2022 - 05.2022
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Used excellent customer service skills in addressing passengers' needs.
Flight Attendant
SkyWest Airlines
Chicago, IL
06.2021 - 01.2022
- Consistently contribute to a positive and productive work environment with employees and customers.
- Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements.
- Provide effective leadership, direction, and assistance in emergency and non-emergency situations.
Education
Bachelor of Science - Aviation Management And Operations
Arizona State University
Tempe, AZ05.2025
Airline/Travel Specialist Diploma - Airline
INTERNATIONALAIR & HOSPITALITYACADEMY
Vancouver, WA11.2018
Nurse Aid Certificate - Nursing Assistance
SOUTHEASTERN TECHNICAL COLLEGE
Swainsboro, GA05.2016
Skills
- Established Leader
- Team Member Focused
- Punctual
- Adequate Public Speaking and
- Detail Oriented
- Communication
- Safety
Timeline
Flight Attendant
Alaska Airlines
04.2025 - Current
Air/ Customer Service Agent
Grand Circle Travel
08.2024 - 04.2025
Barista
Starbucks
06.2024 - 08.2024
Flight Attendant
United Airlines
06.2022 - 04.2024
Flight Attendant
Spirit Airlines Inc.
02.2022 - 05.2022
Flight Attendant
SkyWest Airlines
06.2021 - 01.2022
Airline/Travel Specialist Diploma - Airline
INTERNATIONALAIR & HOSPITALITYACADEMY
Nurse Aid Certificate - Nursing Assistance
SOUTHEASTERN TECHNICAL COLLEGE
Bachelor of Science - Aviation Management And Operations
Arizona State University