Dasyah Williams
Montgomery,AL
Summary
Dedicated to delivering unparalleled customer satisfaction through exceptional service. Skilled in applying customer service best practices to meet and exceed customer needs. Strong focus on problem-solving, adept at exploring various solutions to effectively address customer concerns.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of service change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed account transfers .
- Executed electronic payments.
Medical Receptionist
AFC Urgent Care
09.2021 - 11.2023
- Developed strong customer service skills
- Created a new customer database by entering customer information into a database
- Assisted with verifying patients insurances
- Answering phones and scheduling patient appointments
- Maintaining medical records for a facility with over 450 patients
Customer Service Representative
Department of Education
11.2019 - 02.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Helping students complete their FAFSA
- Handling PII
- Preforming warm and cold transfers
- Assist students on the phone with questions regarding their financial aid status
Customer Service Representative
Convergent, Inc
05.2017 - 11.2019
- Created a new customer database by entering customer information into a database
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Built rapport with clients by providing quality customer service and problem solving
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Assisted with customers with making payments on accounts as well as reviewing bills
Billing Representative
Alorica Calling Center
10.2016 - 04.2017
- Answering inbound calls for customers and patrons of AT&T
- Assisting with billing and payments or payments arrangements
Education
Business Administration -
Strayer University
Montgomery, AL12-2027
Skills
- Customer service
- Computer literacy
- Scheduling
- Data Entry
- Payment Processing
- Call Center
- Patient Care
- Billing
- Account updating
- Complaint resolution
- De-escalation techniques
- Call center procedures
- Complaint handling
Timeline
Customer Service Representative
Foundever
05.2024 - Current
Medical Receptionist
AFC Urgent Care
09.2021 - 11.2023
Customer Service Representative
Department of Education
11.2019 - 02.2020
Customer Service Representative
Convergent, Inc
05.2017 - 11.2019
Billing Representative
Alorica Calling Center
10.2016 - 04.2017
Business Administration -
Strayer University
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