Summary
Overview
Work History
Education
Skills
Timeline
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DaTayshza Ragsdale

Pelahatchie,MS

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Maximus, enhancing customer loyalty through exceptional service and empathy. Skilled in conflict resolution and critical thinking, adept at leveraging comprehensive product knowledge and active listening to resolve inquiries, boosting satisfaction. Excel in high-pressure environments, consistently meeting productivity targets.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus
01.2022 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Alorica
03.2021 - 12.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Participated in training programs to enhance product knowledge and customer service skills.

Customer Service Representative

SaviLinx
01.2020 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Production Line Operator

Koch Foods
06.2019 - 03.2020
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Followed instructions to make products in line with customer specifications.
  • Maintained organized work area by cleaning and removing hazards.
  • Minimized material waste during production runs through careful monitoring of raw material usage and adherence to established guidelines.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Packaged and labeled products using automated equipment.
  • Contributed to continuous improvement initiatives by participating in process improvement projects aimed at increasing productivity and reducing waste.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Boxed, labeled, and transported items to support assembly operations.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Reduced machine downtime through regular maintenance checks, prompt troubleshooting, and timely repairs.

Education

High School Diploma -

Morton High School
Morton, MS
05.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Complaint resolution
  • Follow-up skills
  • Product knowledge
  • Appointment scheduling

Timeline

Customer Service Representative

Maximus
01.2022 - 10.2024

Customer Service Representative

Alorica
03.2021 - 12.2021

Customer Service Representative

SaviLinx
01.2020 - 03.2021

Production Line Operator

Koch Foods
06.2019 - 03.2020

High School Diploma -

Morton High School
DaTayshza Ragsdale