Daterion Rogers
Los Angeles,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at HEI Hotels & Resorts. Proven ability to enhance guest satisfaction through effective front desk operations and reservation management. Skilled in communication and billing accuracy, consistently delivering exceptional experiences while maintaining high operational standards.
Overview
7
7
years of professional experience
Work History
Front Desk Guest Service Representative
HEI Hotels & Resorts
07.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and resolve inquiries efficiently.
- Managed front desk operations, including check-ins and check-outs, ensuring smooth guest transitions.
- Assisted guests with room assignments and special requests, fostering a welcoming environment.
- Maintained accurate records of reservations and billing information using property management software.
Bell Person
Pendry Hotel
04.2021 - 07.2025
- Assisted guests with luggage transportation and check-in procedures.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of lobby and front entrance areas.
- Collaborated with front desk staff to streamline guest arrivals and departures.
Valet Attendant
LAZ Parking
07.2019 - 03.2020
- Managed parking operations efficiently, ensuring timely vehicle retrieval and customer satisfaction.
- Trained new valet attendants on service standards and operational procedures to enhance team performance.
- Coordinated with hotel staff to streamline guest check-in and check-out processes, improving overall guest experience.
- Implemented safety protocols for vehicle handling, reducing damage incidents and enhancing operational reliability.
Event Staff Member
AEG
10.2018 - 11.2019
- Coordinated event logistics to ensure smooth operations and guest satisfaction.
- Assisted in setup and breakdown of venues for diverse events, maintaining high safety standards.
- Collaborated with team members to execute engaging experiences for attendees across various settings.
- Managed crowd control and provided exceptional customer service during events, enhancing attendee experience.
Education
High School Diploma -
Blackman High School
Murfreesboro, TNSkills
- Customer service
- Front desk operations
- Reservation management
- Billing accuracy
- Communication
- Attention to Detail
- Focus
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front Desk Guest Service Representative
HEI Hotels & Resorts
07.2025 - Current
Bell Person
Pendry Hotel
04.2021 - 07.2025
Valet Attendant
LAZ Parking
07.2019 - 03.2020
Event Staff Member
AEG
10.2018 - 11.2019
High School Diploma -
Blackman High School