Dathan Ellis
Urbana,IL
Summary
Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Journeyz and the Urbana Park District. Excelled in enhancing customer experiences and fostering team collaboration. Skilled in cash register operation and problem-solving, consistently improving efficiency and customer satisfaction. Demonstrated ability to adapt to varied roles with a flexible schedule and multitasking strength.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Champaign County Landscape
06.2025 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Assistant Property Manager
Cook Properties 61802 LLC
02.2025 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Sales Associate
Journeyz
06.2024 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Crew Member
Culvers
12.2022 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Swim Instructor
Urbana Park District
11.2021 - 06.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Lifeguard
Urbana Park District
06.2021 - 11.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Prevented accidents through regular equipment inspections and maintenance.
Education
GED -
Urbana High School
Urbana, IL12-2026
Skills
- Service excellence
- Effective team collaboration
- Effective time management
- Effective problem resolution
- Strong ability to manage multiple tasks
- Effective problem resolution
- Outstanding customer support
- Willingness to adjust hours
- Point of sale management
- Receiving and organizing shipments
Certification
- CPR, First Aid, and Lifeguard Certification - 2021-2022
Timeline
Crew Member
Champaign County Landscape
06.2025 - Current
Assistant Property Manager
Cook Properties 61802 LLC
02.2025 - Current
Sales Associate
Journeyz
06.2024 - 02.2025
Crew Member
Culvers
12.2022 - 04.2024
Swim Instructor
Urbana Park District
11.2021 - 06.2022
Lifeguard
Urbana Park District
06.2021 - 11.2021
GED -
Urbana High School
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