Dathan Holley
Kenova
Summary
Dynamic professional with extensive experience as a General Manager at Uno's Chicago Grill, excelling in quality assurance and customer service. Proven track record in optimizing operations, reducing food waste, and enhancing team communication. Adept at problem-solving and maintaining safety compliance, ensuring exceptional dining experiences and operational efficiency.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Speedy2Delivery
Huntington
11.2023 - Current
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Processed shipment documents neatly and efficiently for each load.
- Reviewed delivery documents and orders and reported errors to supervisor.
General Manager of Food Service
Bahnhof WVrsthaus + Biergarten
Huntington
02.2017 - 10.2023
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Rotated and replenished products in display cases.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored actions of staff and customers to uphold health and safety standards.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
General Manager of Food Service
Kentucky Hall Of Fame Cafe
Ashland
05.2015 - 02.2017
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
General Manager of Food Service
Uno's Chicago Grill
Huntington
11.2007 - 05.2015
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored actions of staff and customers to uphold health and safety standards.
Home Inspector
Countrywide Mortgage
Columbus
03.2005 - 09.2007
- Analyzed drainage patterns around the home to determine if there is a risk of flooding.
- Recommended additional tests when necessary to evaluate environmental factors such as radon gas or soil contamination.
- Tested smoke detectors, carbon monoxide alarms and fire extinguishers for functionality.
- Assessed the overall condition of doors, windows, siding and other exterior components.
- Performed follow-up inspections after repairs were completed.
- Documented findings in detailed reports that included photographs and diagrams.
Production Engineer
Sara Lee Bakery
Huntington
10.2001 - 03.2005
- Developed and implemented production processes to increase efficiency and reduce costs.
- Maintained all machines and equipment and handled the repairs.
- Communicated with engineering personnel to discuss test results and implications.
- Monitored production operations to ensure compliance with safety regulations and quality standards.
- Performed root cause analysis on production issues, developed corrective actions, and monitored results.
- Handled root cause analysis, implementing corrective actions when necessary.
- Oversaw transmission of engineering specifications, instructions and processes guidelines to enhance administrative efficiency and eliminate unnecessary physical records.
- Ensured compliance with safety regulations and maintained a safe working environment.
- Assisted in troubleshooting complex problems associated with the design or function of a product or system.
Education
High School Diploma -
Chesapeake High School
Chesapeake, OH05-1993
Some College (No Degree) -
Marshall University
Huntington, WVSkills
- Route planning
- Load verification
- Vehicle maintenance
- Customer service
- Traffic regulations
- Delivery documentation
- Time management
- Safety compliance
- Communication skills
- Problem solving
- Organizational skills
- Attention to detail
- Equipment operation
- Quality assurance
Timeline
Delivery Driver
Speedy2Delivery
11.2023 - Current
General Manager of Food Service
Bahnhof WVrsthaus + Biergarten
02.2017 - 10.2023
General Manager of Food Service
Kentucky Hall Of Fame Cafe
05.2015 - 02.2017
General Manager of Food Service
Uno's Chicago Grill
11.2007 - 05.2015
Home Inspector
Countrywide Mortgage
03.2005 - 09.2007
Production Engineer
Sara Lee Bakery
10.2001 - 03.2005
High School Diploma -
Chesapeake High School
Some College (No Degree) -
Marshall University
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