Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Datia Felder

Santee,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes Home Improvment
03.2024 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front Desk Receptionist

North Carolina Center for Physical Therapy
09.2023 - 02.2024
  • I worked as a Patient Care Coordinator, answering phones, cleaning front desk area and main gym area
  • Social media Coordinator and created activities around the clinic
  • Greeted patients while taking payments from patients and scheduling patients.

Zaxbys manager

Zaxby's
03.2022 - 10.2022
  • Took orders, counted the drawers and handled money with customers
  • Customer service and handled work place conflict and situations
  • Greeted customers and trained employees
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.

Lowe's Cashier

Lowe's Home Improvement
03.2022 - 06.2022
  • Handled money, greeted customers, customer service and helped other co workers, learned more about the store.

Wal-Mart Associate

Walmart
10.2021 - 12.2021
  • A online personal shopper and cashier
  • I was able to provide the best quality items for customers and engage with customers
  • Worked great with co workers and management staff
  • Stocked inventory, and familiarized myself with store products

Education

Bachelor of Science - Exercise Science

Winthrop University
Rock Hill, SC
05.2023

High School Diploma -

West Ashley High School
Charleston, SC
06.2019

Skills

  • Cashiering (2 years)
  • Cleaning Experience
  • Customer Service (4 years)
  • Cash Handling (1 year)
  • Communication Skills (4 years)
  • Organizational Skills
  • Computer Skills (1 year)
  • Medical Scheduling
  • GPS
  • Driving
  • Time management
  • Cash register
  • Front desk
  • Heavy lifting
  • Food service
  • Serving
  • Restaurant experience
  • Organizational skills
  • Supervising experience
  • Microsoft Office
  • Patient monitoring
  • Sales
  • Budgeting
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Payment Processing
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Call center experience
  • Money handling abilities
  • Prioritization
  • Staff Training
  • Customer Education

Certification

Driver's License, 07/01/19, 11/01/27

Additional Information

I have also Volunteered at Lenox Bakers Children's Hospital in Durham, North Carolina. I volunteered there for a short period of time but the knowledge and experience I gained from being in that atmosphere I will truly never forget. I also worked an Internship at Bench Mark Physical Therapy in Rock Hill, South Carolina. I received over 300 hours working alongside the Physical Therapist there. I was also able to learn about the difference between being in a clinical setting versus being in a hospital setting. I am truly grateful for each experience. I have learned a great deal of skills dealing with communication, patient care, organization, and just overall knowledge about the career field of being a Physical Therapist.

Timeline

Customer Service Representative

Lowes Home Improvment
03.2024 - 06.2024

Front Desk Receptionist

North Carolina Center for Physical Therapy
09.2023 - 02.2024

Zaxbys manager

Zaxby's
03.2022 - 10.2022

Lowe's Cashier

Lowe's Home Improvement
03.2022 - 06.2022

Wal-Mart Associate

Walmart
10.2021 - 12.2021

Bachelor of Science - Exercise Science

Winthrop University

High School Diploma -

West Ashley High School
Datia Felder