Datiera Walker
Lexington,KY
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Call Center Representative
Pearl Interactive Network
10.2024 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
CNA
NICHOLASVILLE NURSING AND REHAB
08.2023 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Traveling CNA
Nursestat Agency
06.2021 - 08.2023
- Served as a reliable resource for patients'' families by providing education and guidance on managing chronic conditions at home.
- Developed strong rapport with patients and families, fostering trust and open communication throughout the caregiving process.
- Implemented appropriate rehabilitative measures under the guidance of physical therapists for post-acute patients returning home.
- Collaborated with healthcare teams to develop comprehensive patient care plans tailored to individual needs.
Traveling CNA
Gale Healthcare
07.2019 - 03.2023
- Served as a reliable resource for patients'' families by providing education and guidance on managing chronic conditions at home.
- Developed strong rapport with patients and families, fostering trust and open communication throughout the caregiving process.
- Administered medication according to physician orders, ensuring proper dosages and adherence to safety protocols.
- Demonstrated flexibility in adapting to different healthcare settings during travel assignments, seamlessly integrating into new teams as needed.
- Promoted a positive work culture among fellow CNAs through effective communication, teamwork, and mutual support during challenging situations.
SRNA
Madonna Manor
08.2021 - 10.2021
- Documented patients behaviors and any changes in symptoms
- Assisted nurses diverse functions including IV management, catheters,and telemetry
- Bathed and Groomed patients, changed bedding, and provided basic patient care
- Assessed vitals, noted information, and reported major changes to nursing staff
- Trained in proper protocols for assistance in a variety of procedures and treatment modalities
- Supervise patients with diminished capacity
SRNA
Saint Joseph East Hospital
10.2018 - 07.2021
- Provide nursing assistance on the seizure floor and NICU as well as the mother and baby unit
- Manage supplies and restock inventory to ensure optimal availability for patient care
- Test and chart vital signs including blood pressure, blood sugar levels, and temperature
- Collaborate effectively with an interdisciplinary team to carry out doctors orders and optimal treatment
- Adhere to all safety guidelines, hospital protocols, and regulations
Traveling CNA
Worldwide Staffing
02.2018 - 09.2019
- Served as a reliable resource for patients'' families by providing education and guidance on managing chronic conditions at home.
- Facilitated timely discharge planning by coordinating necessary resources and support services for patients transitioning from hospital settings.
- Demonstrated flexibility in adapting to different healthcare settings during travel assignments, seamlessly integrating into new teams as needed.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Forklift Operator
PENSKE
03.2018 - 08.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
CASHIER
Walmart
02.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Customer Service Representative
XEROX
11.2015 - 03.2016
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Cashier Team Lead
KFC Restaurant
08.2014 - 05.2015
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Assembly Line Production Worker
Webasto Roof Systems
01.2012 - 09.2014
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Education
Certified Nursing Assistant Certificate -
EMPTKY
Lexington, KY08.2018
High School Diploma -
SCOTT COUNTY HIGH SCHOOL
GEORGETOWN05-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Technical support
- Quality control
- 60 WPM
Certification
- CNA - Certified Nurse Assistant
Timeline
Call Center Representative
Pearl Interactive Network
10.2024 - 01.2025
CNA
NICHOLASVILLE NURSING AND REHAB
08.2023 - 02.2024
SRNA
Madonna Manor
08.2021 - 10.2021
Traveling CNA
Nursestat Agency
06.2021 - 08.2023
Traveling CNA
Gale Healthcare
07.2019 - 03.2023
SRNA
Saint Joseph East Hospital
10.2018 - 07.2021
Forklift Operator
PENSKE
03.2018 - 08.2018
Traveling CNA
Worldwide Staffing
02.2018 - 09.2019
CASHIER
Walmart
02.2017 - 01.2018
Call Center Customer Service Representative
XEROX
11.2015 - 03.2016
Cashier Team Lead
KFC Restaurant
08.2014 - 05.2015
Assembly Line Production Worker
Webasto Roof Systems
01.2012 - 09.2014
Certified Nursing Assistant Certificate -
EMPTKY
High School Diploma -
SCOTT COUNTY HIGH SCHOOL
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