Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Datiera Walker

Lexington,KY

Summary

Certified Nursing Assistant with demonstrated success in providing quality patient care and monitoring vital signs. Skilled in medical terminology and communication, contributing to improved patient comfort and trust. Committed to patient safety and satisfaction in various healthcare environments. Customer Service Representative experienced in addressing inquiries and fostering customer loyalty through dedicated service and effective problem resolution.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Haven Homecare
Lexington, KY
02.2023 - Current
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Assisted clients with daily living activities and personal hygiene tasks efficiently.
  • Communicated effectively with clients, families, and healthcare teams to ensure coordinated care.
  • Maintained a clean and safe environment for clients at home consistently.
  • Documented patient care activities in electronic health record systems accurately.
  • Supported patients with mobility and physical therapy exercises to enhance recovery.

Call Center Representative

Pearl Interactive Network
10.2024 - 01.2025
  • Managed high call volumes while delivering exceptional customer support with professionalism.
  • Handled escalated calls to resolve complex issues, ensuring constant client satisfaction.
  • Cultivated rapport with customers through empathetic listening, enhancing experiences during difficult interactions.
  • Communicated complex information clearly for callers with varying levels of technical understanding.

CNA

Nicholasville Nursing and Rehabilitation
Nicholasville, KY
08.2023 - 02.2024
  • Promoted patient independence and dignity by assisting with daily living activities.
  • Monitored patient vitals, including temperature, blood pressure, and blood sugar levels.
  • Employed proper body mechanics and assistance devices to ensure safe patient transfers.
  • Enforced infection control practices through strict adherence to hand hygiene protocols.
  • Supported emergency situations under nursing supervisors or physicians during critical interventions.

Traveling CNA

Nursestat Agency
06.2021 - 08.2023
  • Educated patients' families on effective management of chronic conditions at home.
  • Fostered trust and open communication by developing strong rapport with patients and families.
  • Implemented rehabilitative measures for post-acute patients under physical therapists' guidance.
  • Collaborated with healthcare teams to create tailored comprehensive patient care plans.

Traveling CNA

Gale Healthcare
07.2019 - 03.2023
  • Enhanced patient care by providing families with education on managing chronic conditions at home.
  • Established trust and open communication with patients and families throughout caregiving.
  • Ensured safe medication administration by adhering to physician orders and proper dosages.
  • Adapted swiftly to various healthcare settings, integrating seamlessly into new teams during travel assignments.
  • Cultivated a positive work culture among CNAs through effective teamwork and mutual support.

SRNA

Madonna Manor
08.2021 - 10.2021
  • Documented patient behaviors and changes in symptoms for accurate records.
  • Assisted nurses with diverse functions, including IV management and telemetry monitoring.
  • Provided basic patient care through bathing, grooming, and changing bedding.
  • Assessed vital signs and reported significant changes to nursing staff promptly.
  • Trained on protocols for assisting with various procedures and treatment modalities.
  • Supervised patients with diminished capacity to ensure safety and comfort.

SRNA

Saint Joseph East Hospital
10.2018 - 07.2021
  • Provide nursing assistance on the seizure floor and NICU as well as the mother and baby unit
  • Manage supplies and restock inventory to ensure optimal availability for patient care
  • Test and chart vital signs including blood pressure, blood sugar levels, and temperature
  • Collaborate effectively with an interdisciplinary team to carry out doctors orders and optimal treatment
  • Adhere to all safety guidelines, hospital protocols, and regulations

Traveling CNA

Worldwide Staffing
02.2018 - 09.2019
  • Served as a reliable resource for patients'' families by providing education and guidance on managing chronic conditions at home.
  • Facilitated timely discharge planning by coordinating necessary resources and support services for patients transitioning from hospital settings.
  • Demonstrated flexibility in adapting to different healthcare settings during travel assignments, seamlessly integrating into new teams as needed.
  • Maintained a safe and clean environment for patients by adhering to infection control protocols and standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Forklift Operator

PENSKE
03.2018 - 08.2018
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

CASHIER

Walmart
02.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Call Center Customer Service Representative

XEROX
11.2015 - 03.2016
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Cashier Team Lead

KFC Restaurant
08.2014 - 05.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Assembly Line Production Worker

Webasto Roof Systems
01.2012 - 09.2014
  • Optimized productivity and safety by maintaining an organized and clean workstation.
  • Met daily production targets consistently, driving team success forward.
  • Worked collaboratively with team members to enhance workflow in product assembly.
  • Adapted swiftly to new procedures introduced on the production line.
  • Operated machinery efficiently for assembling vehicle roof systems.
  • Performed inspections on components for defects, assuring adherence to specifications.
  • Complied with safety protocols, fostering a secure work environment.
  • Executed rotation through various assembly line roles as instructed by management.

Education

Certified Nursing Assistant Certificate -

Emergency Medical Training Professionals LLC
Lexington, KY
08.2018

High School Diploma -

SCOTT COUNTY HIGH SCHOOL
GEORGETOWN
05-2013

Some College (No Degree) - Healthcare Administration

Ultimate Medical Academy
Clearwater, FL

Skills

  • Patient documentation practices
  • Crisis response strategies
  • Basic life support certification
  • Compliance with HIPAA standards
  • End-of-life patient care
  • Dementia and Alzheimer's assistance
  • Inpatient healthcare delivery
  • Monitoring vital signs
  • Implementation of safety precautions
  • Emotional companionship support
  • Customer service proficiency
  • Time management techniques
  • Data entry skills development
  • Organizational multitasking capabilities

Certification

  • CNA - Certified Nurse Assistant
  • CPR/BLS

References

References available upon request.

Timeline

Call Center Representative

Pearl Interactive Network
10.2024 - 01.2025

CNA

Nicholasville Nursing and Rehabilitation
08.2023 - 02.2024

Certified Nursing Assistant

Haven Homecare
02.2023 - Current

SRNA

Madonna Manor
08.2021 - 10.2021

Traveling CNA

Nursestat Agency
06.2021 - 08.2023

Traveling CNA

Gale Healthcare
07.2019 - 03.2023

SRNA

Saint Joseph East Hospital
10.2018 - 07.2021

Forklift Operator

PENSKE
03.2018 - 08.2018

Traveling CNA

Worldwide Staffing
02.2018 - 09.2019

CASHIER

Walmart
02.2017 - 01.2018

Call Center Customer Service Representative

XEROX
11.2015 - 03.2016

Cashier Team Lead

KFC Restaurant
08.2014 - 05.2015

Assembly Line Production Worker

Webasto Roof Systems
01.2012 - 09.2014

Certified Nursing Assistant Certificate -

Emergency Medical Training Professionals LLC

High School Diploma -

SCOTT COUNTY HIGH SCHOOL

Some College (No Degree) - Healthcare Administration

Ultimate Medical Academy

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