Datoya Patterson
Longview,TX
Summary
Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
US Health Advisors
04.2023 - 08.2023
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored customer feedback and identified areas of improvement.
Independent Adjuster
Renfroe
06.2021 - 08.2023
- Examined photographs and surveillance and any other documents relating to claims.
- Closed at least 4-6 claims daily
- Documented all findings in concise reports.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Evaluated and investigated over thousands of auto claims and decided whether insurer should pay claim.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Kept current on insurance regulations, laws, policies and procedures.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Successfully negotiated settlements with claimants and insurers.
- Assessed complex claims and accurately determined value of damages.
- Analyzed complex data and prepared accurate and comprehensive reports for clients.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss
- Affirmed or denied coverage of claims based on facts and policy terms and conditions, developing information necessary to make advance, partial and final payments when appropriate
Account Manager
Voyage Medical Solutions
06.2021 - 09.2021
- Responsibilities: - Analyze the account for information needed to complete prescriptions for DME products for the customers - Verified insurance status, to file for billing
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated with internal teams to facilitate prompt delivery of client equipments.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Registered Behavioral Technician
Behavioral Innovations
10.2019 - 06.2021
- Responsibilities: - Provided one on one ABA therapy for children with Autism - Collect accurate and immediate data - Setup learning opportunities, teaching appropriate play and social skills, while providing reinforcement for desired behaviors
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Customer Service
Total Card
04.2015 - 08.2019
- Responsibilities: - Responsible for inbound customer service calls - Educated customers regarding credit card accounts, statements, and activation of accounts - Maintain accuracy and efficiency accordingly; verify standards; request account changes.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
Education
Associate of Applied Science - Occupational Therapy Assistant
Brightwood College
Dallas, TX08.2018
Associate of Applied Science - Basics
Kilgore College
Longview, TX01.2004
Skills
- Health Insurance Industry Knowledge
- Agent Collaboration
- Insurance Coverage Review
- Client Needs Analysis
- Policy renewals
- Knowledgeable in policies and procedures
- Account management
- Flexible and Adaptable
- Underwriting and adjustments
Certification
- Texas Department of Insurance - All Lines Adjuster, 2691981, 05/31/25
- Non-Resident State Adjuster Licenses, AR, LA, MS, FL, GA, MN, NC, SC, OK, KY
- State Farm Auto and Property Certifications
- General Lines Agent (Life, Accident, Health, and HMO) Licenses, TX, LA, OH, TN, 2994773, 05/31/25
- Registered Behavioral Technician
Languages
English
Full Professional
Timeline
Independent Insurance Agent
US Health Advisors
04.2023 - 08.2023
Independent Adjuster
Renfroe
06.2021 - 08.2023
Account Manager
Voyage Medical Solutions
06.2021 - 09.2021
Registered Behavioral Technician
Behavioral Innovations
10.2019 - 06.2021
Customer Service
Total Card
04.2015 - 08.2019
Associate of Applied Science - Occupational Therapy Assistant
Brightwood College
Associate of Applied Science - Basics
Kilgore College