DaTrell Thompson
Arlington,TX
Summary
Dynamic Assistant Manager with a proven track record at Quik Trip, enhancing customer satisfaction and streamlining operations. Skilled in customer service and money handling, I excel in team leadership and problem-solving, significantly improving store efficiency. Expert in staff training, I foster a positive work environment, driving sales and operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Quik Trip
03.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Retail Sales Associate
Walmart
01.2014 - 05.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
Server
Spring Creek Barbeque
01.2012 - 07.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Tarrant County College
Fort Worth, TXEngineering
University of North Texas
Denton, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
Certification
- Texas Alcoholic Beverage Certification
- First Aid Certification
Timeline
Assistant Manager
Quik Trip
03.2016 - Current
Retail Sales Associate
Walmart
01.2014 - 05.2015
Server
Spring Creek Barbeque
01.2012 - 07.2013
High School Diploma -
Tarrant County College
Engineering
University of North Texas
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