Da'Tron Harris
Los Angeles,CA
Summary
To leverage my ITIL certification and diverse professional experience to excel in change, incident, problem, or release management within a dynamic IT environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Federal Agent
Apple One-Irving, TX
10.2017 - Current
- Assisted callers that were affected by the recent hurricanes, floods and fires in the US
- Answered phone calls & directed callers with the proper information.
Education
High school diploma -
University Of Texas
Tyler, TX05.2015
None -
Southwestern Assemblies of God Univ
Waco, TX05.2011
None -
Waco High School
Waco, TX05.2009
Skills
- Event Planning
- Analytical abilities
- Public Relations
- ITIL framework
- Sales
- Communication skills
- Incident management
- Microsoft Outlook
- Data entry
- Computer skills
- Problem management
- Organizational skills
- Outside sales
- Release management
- Time management
- Microsoft Powerpoint
- Microsoft office suite
- Phone etiquette
- Office experience
- ITIL
- Change management
Certification
- Datron Harris, 03/01/24, 08/01/28
- Non-CDL Class C
- ITIL Certification, 08/01/24, Present
Additional Information
Commendable office skills, great oral and written communication skills, Professional attitude, strong skills in organizing, multi-tasking, prioritizing, achieve tasks accurately and in a timely manner, ability to analyze detailed information, dependable, punctual, courteous, respectable and a team player. Cashier experience, PC Proficiency in Microsoft Office Products.
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: ITIL certified, Federal Agent, receptionist
Timeline
Federal Agent
Apple One-Irving, TX
10.2017 - Current
High school diploma -
University Of Texas
None -
Southwestern Assemblies of God Univ
None -
Waco High School