Dattu Bhaskar Molakalapalli

• Instructed 250 students across 3 sections as a Teaching Assistant, teaching data visualization and Basics of Information system.
• Guided students in mastering Tableau from basic to advanced levels, focusing on dashboard creation and data analysis.
• Taught SQL to students, providing comprehensive lectures and hands-on training in data visualization and analysis.
• Provided individualized guidance during office hours, fostering a conducive learning environment.
• Assessed student assignments, projects, and assessments, delivering constructive feedback for skill enhancement.
• Demonstrated proficiency in SAS, Tableau, and Power BI for effective communication of complex information.
• Developed and maintained a comprehensive dashboard for analyzing the trends for assignments, projects, and exams.
• Mentored students in developing and executing data visualization projects, promoting creativity and critical thinking.
• Stayed informed about emerging trends, incorporating relevant updates into course materials.
• Advocated for ethical data management practices and responsible visualization techniques.
• Received consistent praise for exceptional communication skills and effective teaching methodologies from both students and faculty.

• Led and managed a team of 20 associates, ensuring optimal performance and productivity. Developed a comprehensive system for tracking associate performance and generating weekly and monthly reports. Additionally, created a dynamic dashboard to showcase performance and shift metrics, providing leadership with detailed insights.
• Mentored and trained 30 new Level-3 hires, fostering constructive feedback and performance improvements.
• Efficiently managed shifts, consistently maintaining 100% SLA, monitoring performance, and proactively addressing and minimizing escalations during the shifts.
• Developed detailed shift reports and implemented employee count planning based on business trends and forecasting. Developed metrics and dashboards for seeing the forecasting of operations.
• Delivered four projects with multi-million-dollar cost savings (99% success rate). Streamlined operations for enhanced efficiency, user-friendly experiences, and substantial time savings. Proficient in Process Development, Project Management, Cost Savings, Automation, and User-Friendly Solutions.
• Collaborated with cross-functional teams to execute projects and ensure smooth operations.
• Implemented process development strategies, introducing automation for enhanced efficiency and user-friendliness.
• Established a robust training plan for teams in North America and Hyderabad, providing comprehensive step-by-step guidance through detailed videos and reference materials. The plan added significant value to the team, ensuring 100% effectiveness and high-value outcomes.
• Expertly handled priority escalations, conducting deep dives to identify root causes and prevent recurrence.
• Mentored and trained 50+ new Level-3 hires, providing unwavering guidance and mentorship to Level-4, Level-5, and Level-6 leadership, ultimately culminating in constructive feedback and remarkable performance enhancements.
• Proficiently managed priority escalations from leadership and cross-functional teams. Conducted in-depth investigations to identify root causes, ensuring swift and effective resolution. Implemented preventive measures to prevent recurrence and minimize future mistakes.
• Tracked shipper escalations, providing instant resolutions and delivering the best customer support experience.
• Proactively worked on issues, raising and handling tickets based on priority to ensure timely and effective resolutions.

INTERIM LEAD AND SUBJECT MATTER EXPERT (LEVEL-3)

• Executed diverse managerial responsibilities, including efficient trouble ticket management, seamless cross-team collaboration, SLA maintenance in Kibana, and adept issue resolution for associates, actively participating in crucial meetings.
• Led project planning through the Software Development Life Cycle (SDLC), efficiently distributing tasks, and facilitating Scrum calls for effective communication and coordination within the team. Additionally, actively contributed to project success by participating in testing and executing test scenarios.
• Collaborated seamlessly with a multidisciplinary team on groundbreaking pilot projects employing Python, SQL, and Tableau to minimize defects and enhance process efficiency. Crafted captivating Tableau dashboards to visually represent progress in meetings and reports, proficiently extracting data from diverse databases using Excel, Access, SQL, and other data management systems for insightful ad hoc reporting and analysis.
• Collaborated on pilot projects using Python, SQL, and Tableau, crafting captivating dashboards.
• Analyzed business requirements and created functional specifications for solution deployment.
• Used data visualization tools for easy-to-understand interfaces and created Tableau scorecards.
• Developed and executed automated test case scripts and created demos in Tableau.
• Worked on advanced Tableau techniques and deployed dashboards in a clustered environment.
• Created Parameterized, Drill Down, and AD Hoc Reports using SSRS.Utilized Pandas in Python for analytical computations and ETL for data transformation.

ENT POC & ROC TRANSPORATATION SPECIALIST (LEVEL-3)

• Managed both Small and Medium-sized Business (SMB) and Enterprise (ENT) accounts within the HYD team. Oversaw scheduling, delivery, Invoicing on Delivery (IOD), and Proof of Delivery (POD) management. Tracked and ensured a seamless delivery process for shippers.
• Exceptional Accuracy and Customer Satisfaction: Achieved a remarkable 98% accuracy rate and significantly elevated customer satisfaction by adeptly handling calls and emails, diligently updating IOD, securing critical proof of deliveries, and providing indispensable assistance to drivers and shippers navigating load issues.

• Researched and resolved issues regarding integrity of data flow into databases.
• Created complex SQL queries and scripts to extract and aggregate data to validate accuracy of data.
• Performed daily integration and ETL tasks by extracting, transforming and loading data to and from different SQL Server databases.
• Utilized SSIS for ETL data modeling, data migration, and analysis.
• Prepared high level analysis reports with Excel.
• Provided feedback on quality of data including identification of billing patterns and outliers.
• Analyzed and Assessed invalid and missing data in Claims Data.
• Identified and documented limitations in data quality that jeopardize ability of internal and external data analysts.
• Documented extent to which data fails to meet threshold reporting requirements.
• Prepared compelling dashboards with Power BI
• Developed tables, views and materialized views using SQL.
• Reduced data discrepancies by implementing rigorous data validation techniques and automated error detection.
• Streamlined data storage and retrieval processes with the design of an optimized database schema.
• Improved team collaboration, coordinating closely with data scientists to understand their requirements and tailor solutions accordingly.