Datwain Shipp

Led firefighting operations and coordinated emergency response teams.

Assisted in fire suppression and rescue operations. Supported engineering teams in maintaining equipment and infrastructure. Collaborated with colleagues to ensure safety protocols were followed.

Executed emergency response operations to protect lives and property.

Delivered emergency medical care as an EMT-B, ensuring patient safety and comfort.

Executed emergency medical response as an EMT-B, ensuring patient safety and care.

Executed emergency response operations to combat fires and protect lives.

Assisted in fire prevention and safety inspections. Supported emergency response teams during fire incidents. Maintained firefighting equipment and tools for operational readiness.

Executed fire safety protocols to ensure compliance with regulations.

• Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
• Built and modified computing systems to client specifications.
• Linked computers to network and peripheral equipment.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Set up and maintained user accounts and client access.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained security measures in simple terminology to help users understand malware and phishing threats.
• Created user accounts and assigned permissions.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Configured hardware, devices, and software to set up work stations for employees.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Walked individuals through basic troubleshooting tasks.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Provided on-call support for critical issues related to [Software].
• Provided basic end-user troubleshooting and desktop support.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Configured hardware and granted system permissions to new employees.