DAudra Jones
Cincinnati
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
Customer Care Advocate
Humana Pharmacy
10.2019 - 04.2022
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Enhanced company reputation through exceptional customer service and follow-up on inquiries.
- Assisted call-in customers with questions and orders.
Front Desk Receptionist
Best Western Mariemont Inn
06.2017 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Care Advocate
Kroger Pharmacy
03.2016 - 09.2016
- Collaborated with team members to achieve shared goals in improving overall customer experience.
- Built rapport with customers through personalized interactions, increasing their trust in the company''s products or services.
- Managed multiple priorities under tight deadlines while remaining calm under pressure and delivering excellent results consistently.
- Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer support.
Education
High School Diploma -
ECOT
Columbus, OHSkills
- Call center experience
- Data entry proficiency
- Account Management
- Complaint Handling
- Follow-up skills
- Coaching abilities
- Dispute Resolution
- Customer Service
- Appointment Scheduling
- Payment Processing
- CRM Software
- Computer Skills
- Microsoft Office
Timeline
Customer Care Advocate
Humana Pharmacy
10.2019 - 04.2022
Front Desk Receptionist
Best Western Mariemont Inn
06.2017 - 10.2019
Customer Care Advocate
Kroger Pharmacy
03.2016 - 09.2016
High School Diploma -
ECOT
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