Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'Auja Bell

Lawrenceville,GA

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

8
8
years of professional experience

Work History

Teacher's Assistant

Trinity Believe Academy
Haines City, FL
01.2016 - 01.2018
  • Greeted visitors and provided them with assistance.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Created calm and disciplined classroom environment to improve student focus.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.

Host/ Server

Olive Garden
Buford, GA
01.2019 - 12.2021
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Provided customers with accurate wait times and monitored waiting list.
  • Balanced cash drawers at the end of each shift.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Remote Customer Service Associate

Home Depot
Stockbridge, GA
12.2021 - 03.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Customer Service Representative/ Alternate Deliver

CarMax
Buford, GA
07.2021 - 10.2022
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Led on- and off-site customer support teams across multiple time zones.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.

Document Processor

Chrysler Dodge Jeep Ram
Winter Haven
11.2022 - 02.2023
  • Verified accuracy of data entry and ensured that all required fields were completed properly.
  • Reviewed contracts to determine documentation required for each phase of project.
  • Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
  • Identified errors and suggested appropriate edits.

Flight Attendant

SkyWest Airlines
Salt Lake City, UT
02.2023 - 04.2023
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Completed paperwork related to passenger manifests accurately after each flight.
  • Followed safety, passenger and supply pre-flight checklists.
  • Restocked and organized food, beverage and passenger items inventory.

Income Control Auditor

Harrah's Rincon Casino & Resort
Valley Center
05.2023 - 01.2024
  • Assessed financial status using accounting and statistical principles to boost financial planning.
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Updated and managed accounts payable databases, employing access controls to protect data.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.

Education

Some College (No Degree) - Human Resources Management

DeVry University
Villa Park, IL

High School Diploma -

05.2018

Skills

  • Task Delegation
  • Program Management
  • Creative Lesson Plan Development
  • Relationship Building
  • Self-Directed Mindset
  • Database Management
  • Student Support

Timeline

Income Control Auditor

Harrah's Rincon Casino & Resort
05.2023 - 01.2024

Flight Attendant

SkyWest Airlines
02.2023 - 04.2023

Document Processor

Chrysler Dodge Jeep Ram
11.2022 - 02.2023

Remote Customer Service Associate

Home Depot
12.2021 - 03.2022

Customer Service Representative/ Alternate Deliver

CarMax
07.2021 - 10.2022

Host/ Server

Olive Garden
01.2019 - 12.2021

Teacher's Assistant

Trinity Believe Academy
01.2016 - 01.2018

Some College (No Degree) - Human Resources Management

DeVry University

High School Diploma -

Similar Profiles

CREATE PROFILE
D'Auja Bell