Summary
Overview
Work History
Education
Skills
Timeline
Daumoniqe Jackson

Daumoniqe Jackson

Brooklyn,NY

Summary

Reliable and dependable Customer Service-Oriented individual with Sales Associate & Receptionist experience. Versatile team player and adapt well to various work environments. Ambitious and efficient Customer Service Professional with experience helping to meet customer needs. Motivated and reliable individual seeking to contribute my skills and positive attitude in a work environment that allows me to continuously improve. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

King Teleservices LLC
Brooklyn , NEW YORK
11.2022 - Current
  • Greeted and welcomed guests in person and on phone
  • Answered and directed inquiries to designated department
  • Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received
  • Picked up and sorted daily incoming correspondence and delivered sorted mail to addressees.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.

Receptionist

Cell Fix Phones
Brooklyn, NY
01.2019 - 01.2021
  • Greeted customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operated cash registers, managing financial transactions, and balancing drawers
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Responsible for setting up displays and taking down old products to replace new stocks on the shelves
  • Achieved established goals
  • Directed customers to merchandise within the store
  • Increased in store sales
  • Superior product knowledge
  • Maintained an orderly appearance throughout the sales floor
  • Introduced promotions and opportunities to customers
  • Cross-sold products to increase purchase amounts.

Cashier/Sales Associate

TJ Maxx
New York, NY
01.2016 - 01.2019


  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Provided warranty information to customers purchasing covered items and services.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and supervised new employees to use selling strategies and apply best practices.

Education

High School Equivalency Diploma Achieved -

NYS Department of Education, Albany, NY

Skills

  • Organizational Skills
  • Communication Skills
  • Adaptability
  • Conflict resolution
  • Staff Training
  • Customer Relations
  • Policy and Procedure Adherence
  • Office Equipment Proficiency
  • Computer Proficiency
  • Conflict Resolution
  • Typing Proficiency
  • Customer Consulting
  • Technical Support
  • Professional Telephone Demeanor
  • Team Development
  • Problem-Solving Ability
  • Clerical Support
  • Call Center Operations
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Active Listening
  • Prioritization
  • Coordination

Timeline

Customer Service Representative - King Teleservices LLC
11.2022 - Current
Receptionist - Cell Fix Phones
01.2019 - 01.2021
Cashier/Sales Associate - TJ Maxx
01.2016 - 01.2019
NYS Department of Education - High School Equivalency Diploma Achieved,

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Daumoniqe Jackson