Daun Garrett
Big Spring,TX
Summary
Dynamic administrative professional with a proven track record at Howard College, excelling in project coordination and client relationship management. Adept at enhancing office efficiency through innovative organizational systems and strong problem-solving skills. Recognized for exceptional communication and multitasking abilities, contributing to a positive work environment and improved customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant to Dental Hygiene
Howard College
Big Spring, TX
06.2025 - Current
- Assisted in coordinating academic events and activities for student engagement.
- Provided administrative support to faculty, managing schedules and communications effectively.
- Developed and maintained filing systems to ensure efficient document retrieval.
- Collaborated with team members to streamline office processes and improve workflow efficiency.
- Supported budget tracking by monitoring expenses related to departmental initiatives and activities.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Bolstered office security measures, updating and enforcing policies for handling confidential information.
- Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Elevated executive productivity, managing complex calendars and arranging travel itineraries.
- Streamlined document preparation, ensuring accuracy and compliance with industry standards.
- Improved organizational culture by planning and executing engaging team-building events.
Front Desk Receptionist
Big Spring Abstract and Title Co., Inc.
Big Spring, TX
05.2019 - 06.2025
- Managed front desk operations, ensuring efficient customer service and smooth office workflow.
- Coordinated appointment scheduling and maintained accurate records for client transactions.
- Assisted clients in navigating title services, providing clear information on processes and requirements.
- Implemented organizational systems for files, enhancing retrieval efficiency and document management.
- Resolved client inquiries and concerns promptly, maintaining high levels of satisfaction and trust.
- Developed standard operating procedures for daily front desk activities, improving consistency in service delivery.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized and maintained files and records to ensure up-to-date documentation.
- Streamlined check-in processes, reducing wait times for guests.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Business Administration
West Texas A&M University
Canyon, TXAssociate of Science - Business Administration
Howard College
Big Spring, TX12.2023
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Verbal and written communication
- Team collaboration
- Relationship building
- Data entry
- Problem-solving
- Workload management
- File and record keeping
- Basic mathematics
- Administrative duties
- Schedule and calendar management
- Office administration
- Administrative tasks
- Administrative support
- Event planning
- Schedule coordination
- Conflict resolution
- Meeting scheduling
- Document preparation
- Task prioritization
- Data confidentiality
- Document control
- Calendar management
- Decision-making
- Basic accounting
- Project coordination
- Multi-line phone systems
- Meeting coordination
- Meeting support
- Business correspondence
- Record preparation
- Expense reporting
- Office equipment troubleshooting
- Spreadsheet software
- Mail sorting and distribution
- Travel arrangements
- Mail distribution
- Accounting support
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
- Editing and proofreading
- Record keeping
- Inventory management
- Online research
- Documentation and filing
- Calm demeanor
- Office oversight
- Reporting and documentation
- Positive and professional
- Email correspondence
- Customer service
- Multitasking
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Strong problem solver
- Active listening
- Professional and mature
- Excellent communication
- Documentation and recordkeeping
- Excel spreadsheets
- Filing and data archiving
- Supply restocking
- Proofreading
- Written communication
- Mail handling
- Administrative background
- Inventory replenishment
- Report writing
Accomplishments
Member of The National Society of Leadership and Success, April 2026
Member of Phi Theta Kappa, November 2025
Member of Sigma Kappa Delta, December 2024
President’s List, December 2023
Timeline
Assistant to Dental Hygiene
Howard College
06.2025 - Current
Front Desk Receptionist
Big Spring Abstract and Title Co., Inc.
05.2019 - 06.2025
Business Administration
West Texas A&M University
Associate of Science - Business Administration
Howard College