Dauna Bates
Eagle Mountain,UT
Summary
Bilingual, enthusiastic, high attention to detail, exudes positivity, highly organized, effective at communicating with even difficult clients, fast learner, able to pick up and cover for other positions easily, cool and collected in stressful situations, and timely in all tasks. 5 years of experience as a secretary and personal assistant. 9 years of customer service responsibilities.
Overview
9
9
years of professional experience
Work History
Customer Service/General Warehouse Worker
Tranont
04.2019 - Current
- Resolved clients concerns
- Escalated calles
- Problem solved systems fluidity
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Administrative/Marketing Assistant
Taylor Hall State Farm
11.2018 - 04.2019
- Increased marketing contacts from 0 to 18
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant
Suncrest Counseling
07.2017 - 04.2018
- Attentively and actively listened to clients' concerns to ensure complete satisfaction
- Supported therapists and staff with administrative duties which included compiling schedules, filtering calls, and directing people to the right department
- Created a safe environment for clients by complying with safety procedures and HIPPA
- Simplified the process for Spanish clients by helping with language barriers.
Marketing Assistant
Chick-fil-A
10.2016 - 02.2017
- Efficiently organized inside events to help increase store revenue
- Spearheaded the fundraising of $6000 for an employee who had his leg amputated
- Raised employee morale by creating activities to increase bonding among coworkers
- Built relationships with the community to increase business.
Lead management/Personal Assistant
Auto Point
06.2014 - 03.2016
- Efficiently prioritized a variety of tasks to ensure that all assignments were completed.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Associates - Illustration in Entertainment And Design
Utah Valley University
Orem, UT05.2026
Skills
- Serve Customers
- Shipping and Receiving
- ADLs Assistance
- Emotional and Social Support
- Meal Planning
Yoga, hiking, plays, concerts, movies
I enjoy trying new things and also living in the moment. Activities like yoga and hiking push me to improve as well as help me practice staying in the present. Plays, concerts and movies are a gentle way to stimulate my imagination and experience new perspectives.
Languages
Spanish
Professional Working
Timeline
Customer Service/General Warehouse Worker
Tranont
04.2019 - Current
Administrative/Marketing Assistant
Taylor Hall State Farm
11.2018 - 04.2019
Administrative Assistant
Suncrest Counseling
07.2017 - 04.2018
Marketing Assistant
Chick-fil-A
10.2016 - 02.2017
Lead management/Personal Assistant
Auto Point
06.2014 - 03.2016
Associates - Illustration in Entertainment And Design
Utah Valley University