Daundre Russell
Store Manager
Savannah,GA
Summary
Dynamic Store Manager with a proven track record at Royal Farms, excelling in customer service and team leadership. Skilled in problem-solving and data analysis, I successfully implemented strategies that enhanced operational efficiency and profitability. Committed to fostering a collaborative environment, I prioritize employee development and community engagement to drive business success.
Overview
7
7
years of professional experience
Work History
Store Manager
Royal Farms
08.2024 - Current
- Ensure every customer receives outstanding service by providing a friendly environment
- Adhere to the execution of established rules, policies, procedures, and systems
- Support and follow all safety and loss prevention initiatives
- Assemble an effective retail team through recruiting, training, and development.
- Provide coaching and direction to the store team to take action and to achieve operational goals.
- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
- Develop a strong management team through succession planning using the internal promotion process
- Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
- Monitor and analyze business processes and results to profitably achieve Royal Farms goals
- Connect with the community in which we operate to establish positive relationships
- Provide leadership to the retail team
- Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
- Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Resolution oriented in all Employee Relations activities
- Recognize employees that adhere to the company’s standards
Assistant Store Manager
Walmart
06.2022 - 06.2024
- Lead and developed teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback; communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Modeled and demonstrated exceptional customer service standards to store associates; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
- Drove the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. Provided supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
- Coordinated, completed, and oversaw job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provided supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Store Manager
7-11 Convenience Store
01.2019 - 05.2022
- Oversaw daily store operations, supervised my employees and managed inventory
- Ensured sufficient staffing levels to meet the needs of our guests
- Developed successful sales plans to grow profitability
- Recruited, trained, developed, and motivated my employees
- Demonstrated leadership and promoted a teamwork-oriented environment setting high standards and modeling behavior for optimum guest service
- Implemented new product lines and created strategies to introduce and promote them to our guests
- Promoted 7-Eleven to our guests and community
- Ensured product mix and inventory levels were properly maintained to increase sales and control inventory
- Maintained safety and security of the store, properly documenting any incidents that occurred
- Ensured compliance with all local, state, and federal laws within the scope of the convenience/food store operation
Education
Business Management
Wilmington University
New Castle, DESkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- ServSafe Certified
- PLE trained(Forklift, Electric Jack, Walkie Stacker)
- Strong leadership and effective organizational skills
- Great written, communication and persuasion skills
- Highly creative problem-solving skills
- Great teamwork and coaching skills
- Computer Literacy
- Time Management
- Critical Thinking
- Collaborating
- Planning
- Data Analysis
- Microsoft Office
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteTimeline
Store Manager
Royal Farms
08.2024 - Current
Assistant Store Manager
Walmart
06.2022 - 06.2024
Store Manager
7-11 Convenience Store
01.2019 - 05.2022
Business Management
Wilmington University
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