Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daunje Sanders

Fairfield,California

Summary

Innovative and goal-oriented management professional with over 8 years of experience committed to fostering team collaboration and building external partnerships. A dedicated team player adept at mediation and conflict resolution, driving company growth through effective collaboration and strategic external relationships.

Overview

18
18
years of professional experience

Work History

Elder Justice Program Manager

Empowered Aging
04.2023 - Current
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Develop policies, procedures, and deliverables for the Solano County Elder Justice Program.
  • Researched and analyzed member or community needs to determine program directions and goals.
  • Managed caseloads consisting of up to 25 cases at one time while maintaining quality standards.
  • Spoke to community groups to explain and interpret agency purposes, programs, and policies.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Coordinated with other professionals, such as Law enforcement, social workers, medical personnel, and attorneys to ensure the best possible outcomes for clients.
  • Evaluated staff, volunteer, and community training programs.
  • Prepared grant applications, seeking funding from public or private sources to support program objectives.
  • Ensured compliance with company policies and procedures while managing programs.
  • Monitored progress against goals, adjusting plans as necessary to meet requirements.
  • Developed and led the Solano County Elder Justice Multidisciplinary team meeting.
  • Designed training materials for new staff members joining the programs team.
  • Collaborated with law enforcement agencies, social services, and other community partners to develop plans to assist clients served.
  • Developed safety plans for clients.
  • Conducted outreach and marketing projects.
  • Staff recruitment and development.
  • Assist victims of crime navigate through the justice system.
  • Conducted assessments of clients' needs and developed individualized action plans.
  • Consulted with agency staff and other community programs on program-related federal, state, and county regulations and policies.
  • Prepared and maintained records and reports, such as budgets, personnel records, and training manuals.
  • Served as an advocate for the rights of individuals receiving case management services.

Ombudsman Program Manager

Empowered Aging
10.2019 - 04.2023
  • Responsible for recruitment and overseeing of all staff and volunteers
  • Ensured that the program is in compliance with Odin and NORS reporting requirements
  • Conduct regular trainings with staff to provide education and coaching
  • Identify, investigate, and resolve complaints made by or on behalf of residents
  • Managed program activities for the Solano County Ombudsman program- PSA 28
  • Collaborate with Adult Protective Services, law enforcement, the Public Guardian's Office and local providers of elder services to resolve complex complaints
  • Work with representatives of the Department of Public Health and the Department of Social Services to identify and resolve complex issues and complaints
  • Provided after hours crisis line coverage
  • Ensure that residents have regular and timely access to ombudsman services
  • Represent the interests of residents before governmental agencies and seek administrative, legal, and other remedies to protect residents
  • Entered resident case data and other information into the Ombudsman data base
  • Made unannounced visits to long term care facilities to ensure that residents are treated with dignity and respect and their rights are not violated.

Care Center Lead

Sutter Health
07.2017 - 10.2019
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations
  • Built strong referral network by developing strategic relationships with general practitioners and internist
  • Delivered excellent patient experiences and direct care
  • Maintained inventory of pharmaceutical products to ensure sufficient supply in office
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Compiled data for Patient reports to disseminate to staff members, physicians and the management team
  • Worked as the Safety Coach enforcing safety practices and error prevention tools to ensure the safety of staff, patients and visitors.

Patient Services Coordinator

Sutter Health
07.2006 - 05.2017
  • Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards
  • Built strong referral network by developing strategic relationships with general practitioners and internist
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
  • Compiled data for Patient reports to disseminate to staff members, physicians and the management team
  • Worked as the Safety Coach enforcing safety practices and error prevention tools to ensure the safety of staff, patients and visitors
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
  • Entered procedure codes and diagnosis codes into medical billing software
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
  • Worked independently while providing coverage and support for 7 Radiation Oncology Offices.

Education

Bachelor of Science - Healthcare Administration and Management

Colorado State University - Global
Aurora, CO
06.2019

Medical Assistant Diploma -

High Tech Institute
01.2001

Skills

  • Excellent Communication Skills
  • Project Management
  • Conflict resolution and mediation skills
  • Strategic planning
  • Training and Development
  • Strategic Planning
  • Team Development
  • Community Outreach
  • Regulatory Compliance
  • Detail Oriented
  • Team Leadership
  • Critical Thinking
  • Flexible and Adaptable
  • Team training and development
  • Partnership Development
  • Multi-operations Management

Timeline

Elder Justice Program Manager

Empowered Aging
04.2023 - Current

Ombudsman Program Manager

Empowered Aging
10.2019 - 04.2023

Care Center Lead

Sutter Health
07.2017 - 10.2019

Patient Services Coordinator

Sutter Health
07.2006 - 05.2017

Bachelor of Science - Healthcare Administration and Management

Colorado State University - Global

Medical Assistant Diploma -

High Tech Institute

Similar Profiles

CREATE PROFILE
Daunje Sanders