Daury Garcia
Brooklyn,NY
Summary
Dedicated Customer Service professional based on work experience, helping everyone who needs me, working as a team with good communication and always giving the best for own benefit and that of the company.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Community Financial Service Center
02.2020 - Current
- Delivered prompt service to prioritize customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Promptly responded to inquiries and requests from prospective customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Custodian Supervisor Part Time
NYC School Support Services
09.2021 - 02.2022
- Improved custodial efficiency by implementing thorough and organized cleaning schedule.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Monitored staff performance and provided feedback to drive productivity.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Customer Service Representative
PLS Financial Services
01.2018 - 02.2020
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Greeted customers entering store and responded promptly to customer needs.
Assistant Manager, Customer Service
Altice Dominicana
01.2013 - 10.2017
- Kept accurate records to document customer service actions and discussions.
- Collaborated with other departments to ensure seamless service delivery across all channels of communication.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Defined clear targets and objectives and communicated to other team members.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Developed and offered unique discount options to drive interest in new product lines.
Education
Marketing - Marketing
Dominican O & M University
Santiago, Dominican RepublicHigh School Diploma -
Santo Hermano Miguel
Santiago, Dominican Republic02.2016
Skills
- Client Relations
- Order documentation
- Microsoft Office
- Sales Transactions
- Dispute Resolution
- Coordination
- Product and service solutions
- Work Prioritization
- Documentation
- Transaction Processing
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Custodian Supervisor Part Time
NYC School Support Services
09.2021 - 02.2022
Customer Service Representative
Community Financial Service Center
02.2020 - Current
Customer Service Representative
PLS Financial Services
01.2018 - 02.2020
Assistant Manager, Customer Service
Altice Dominicana
01.2013 - 10.2017
Marketing - Marketing
Dominican O & M University
High School Diploma -
Santo Hermano Miguel
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