Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Generic

Dava Chambliss

HealthCare
Winston-Salem,NC

Timeline

Intern

American Red Cross
08.2025 - Current

Customer Service Representative

Harris Teeter
04.2025 - Current

Cashier Team Lead

Food Lion
09.2022 - 01.2023

Bachelor of Science - Healthcare Management

Winston-Salem State University
08.2021 - Current

cashier

Starbucks, Barista
05.2020 - 08.2021

High School Diploma -

North Lenoir High School
08.2017 - 05.2021

Work Preference

Work Type

Full TimeInternshipPart Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Work History

Intern

American Red Cross
08.2025 - Current
  • Assisted in project coordination by managing timelines and deliverables for team initiatives.
  • Supported data collection and analysis to drive informed decision-making within the department.
  • Participated in brainstorming sessions, providing creative input for problem-solving activities.
  • Engaged in regular feedback sessions, adapting quickly to evolving team needs and priorities.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Aided in enhancing website user experience with thorough usability testing.
  • Supported customer service improvements with detailed feedback analysis.

Customer Service Representative

Harris Teeter
04.2025 - Current
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed customer orders and maintained accurate records in system.
  • Learned company products and services to provide knowledgeable support.
  • Collaborated with team members to enhance customer experience consistently.
  • Handled customer feedback to improve service delivery procedures.
  • Adapted quickly to new tools and technologies for effective communication.
  • Engaged in training sessions to develop skills in conflict resolution.
  • Provided timely updates on order status to ensure customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cashier Team Lead

Food Lion
09.2022 - 01.2023
  • Supervised cashier team, ensuring adherence to operational procedures and customer service standards.
  • Trained new cashiers on register systems, policies, and effective customer interaction techniques.
  • Managed cash handling processes, including reconciliation of daily sales and deposits.
  • Assisted in scheduling team shifts to ensure optimal coverage during peak hours.

cashier

Starbucks, Barista
05.2020 - 08.2021
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balance through diligent record-keeping and reconciliation.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Education

Bachelor of Science - Healthcare Management

Winston-Salem State University
Winston-Salem, NC
08.2021 - Current

High School Diploma -

North Lenoir High School
LaGrange, NC
08.2017 - 05.2021

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Call center experience

Conflict resolution

Microsoft Excel

Call center operations

Scheduling

Follow-up skills

Team development

Administrative support

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

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Dava Chambliss HealthCare