Overview
Work History
Education
Skills
Timeline
Generic

Davalon Dishmon

North Las Vegas,NV

Overview

45
45
years of professional experience

Work History

Room Reservations Agent

Mgm Intl Corp Contact Center
08.1980 - Current
  • Processed cancellations or modifications professionally, minimizing financial impact on the hotel while retaining guest goodwill whenever possible.
  • Streamlined reservation procedures for increased efficiency and improved guest experience.
  • Participated in team meetings and training sessions, continuously improving knowledge of industry trends and best practices for room reservations agents.
  • Managed group bookings efficiently, coordinating the necessary accommodations for large parties or events at the hotel.
  • Elevated overall guest experience by recommending local attractions or dining options tailored to individual interests.
  • Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
  • Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.
  • Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
  • Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
  • Supported sales initiatives by promoting special offers or packages when applicable during the booking process.
  • Assisted guests with special requests, resulting in a memorable stay and positive feedback.

Guest Services/ Usher

AEG
05.2004 - 01.2014
  • Maintained open lines of communication with management regarding any potential concerns or areas for improvement related to guest experiences at the venue.
  • Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
  • Supported event setup and teardown processes, contributing to efficient transitions between scheduled performances or activities.
  • Facilitated an inclusive environment for guests with diverse needs.

Education

Associate Of Business Administration - Business Administration

University of Phoenix
Las Vegas, NV

Skills

    Restraunts booking Shows booking Customer service Patients Computer skills Answering phones multitasking Communication skills Typing 10key

Timeline

Guest Services/ Usher

AEG
05.2004 - 01.2014

Room Reservations Agent

Mgm Intl Corp Contact Center
08.1980 - Current

Associate Of Business Administration - Business Administration

University of Phoenix
Davalon Dishmon