Davalon Dishmon
North Las Vegas,NV
Overview
45
45
years of professional experience
Work History
Room Reservations Agent
Mgm Intl Corp Contact Center
Las Vegas, NV
08.1980 - Current
- Processed cancellations or modifications professionally, minimizing financial impact on the hotel while retaining guest goodwill whenever possible.
- Streamlined reservation procedures for increased efficiency and improved guest experience.
- Participated in team meetings and training sessions, continuously improving knowledge of industry trends and best practices for room reservations agents.
- Managed group bookings efficiently, coordinating the necessary accommodations for large parties or events at the hotel.
- Elevated overall guest experience by recommending local attractions or dining options tailored to individual interests.
- Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
- Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.
- Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
- Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
- Supported sales initiatives by promoting special offers or packages when applicable during the booking process.
- Assisted guests with special requests, resulting in a memorable stay and positive feedback.
Guest Services/ Usher
AEG
Las Vegas, NV
05.2004 - 01.2014
- Maintained open lines of communication with management regarding any potential concerns or areas for improvement related to guest experiences at the venue.
- Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
- Supported event setup and teardown processes, contributing to efficient transitions between scheduled performances or activities.
- Facilitated an inclusive environment for guests with diverse needs.
Education
Associate Of Business Administration - Business Administration
University of Phoenix
Las Vegas, NVSkills
Restraunts booking Shows booking Customer service Patients Computer skills Answering phones multitasking Communication skills Typing 10key
Timeline
Guest Services/ Usher
AEG
05.2004 - 01.2014
Room Reservations Agent
Mgm Intl Corp Contact Center
08.1980 - Current
Associate Of Business Administration - Business Administration
University of Phoenix