Davalon Dishmon
North Las Vegas,NV
Overview
45
45
years of professional experience
Work History
Room Reservations Agent
Mgm Intl Corp Contact Center
08.1980 - Current
- Processed cancellations or modifications professionally, minimizing financial impact on the hotel while retaining guest goodwill whenever possible.
- Streamlined reservation procedures for increased efficiency and improved guest experience.
- Participated in team meetings and training sessions, continuously improving knowledge of industry trends and best practices for room reservations agents.
- Managed group bookings efficiently, coordinating the necessary accommodations for large parties or events at the hotel.
- Elevated overall guest experience by recommending local attractions or dining options tailored to individual interests.
- Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
- Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.
- Provided thorough information about hotel facilities, pricing, and policies to potential guests during the booking process.
- Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
- Supported sales initiatives by promoting special offers or packages when applicable during the booking process.
- Assisted guests with special requests, resulting in a memorable stay and positive feedback.
Guest Services/ Usher
AEG
05.2004 - 01.2014
- Maintained open lines of communication with management regarding any potential concerns or areas for improvement related to guest experiences at the venue.
- Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
- Supported event setup and teardown processes, contributing to efficient transitions between scheduled performances or activities.
- Facilitated an inclusive environment for guests with diverse needs.
Education
Associate Of Business Administration - Business Administration
University of Phoenix
Las Vegas, NVSkills
Restraunts booking Shows booking Customer service Patients Computer skills Answering phones multitasking Communication skills Typing 10key
Timeline
Guest Services/ Usher
AEG
05.2004 - 01.2014
Room Reservations Agent
Mgm Intl Corp Contact Center
08.1980 - Current
Associate Of Business Administration - Business Administration
University of Phoenix
Similar Profiles
Phil Black IIIPhil Black III
Director of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLCDirector of Risk Management at MGM RESORTS INTL, EXCALIBUR – LUXOR RESORTS STATION CASINOS, LLC
Kris JuanichKris Juanich
Training Coordinator at ePerformax Contact Center Corp.Training Coordinator at ePerformax Contact Center Corp.
Jay Norris GoJay Norris Go
Consultant at GTY Intl Corp.Consultant at GTY Intl Corp.
Angela BurtonAngela Burton
Director, Business Sales at VerizonDirector, Business Sales at Verizon
Mark BurtonMark Burton
Dual Rate Table Games Supervisor at Venetian Hotel & CasinoDual Rate Table Games Supervisor at Venetian Hotel & Casino