Davanh Bolte
Sioux Falls,SD
Summary
Professional, reliable team player with background in customer service and operations in fast-paced environments. Offering friendly and service-oriented approach with commitment to learning and development. Known for enhancing team collaboration and achieving results through adaptability and effective communication. Brings understanding of basic customer service principles and ability to quickly adapt to new systems and processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Triple Nine Decor
08.2024 - 01.2025
- Coordinated project schedules, ensuring timely completion of tasks and adherence to deadlines.
- Managed client communications, ensuring clarity on project status and addressing any concerns promptly.
- Handled administrative duties, filing, and errands.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Assisted in managing vendor relationships, facilitating effective communication and collaboration on design projects.
- Developed project documentation, maintaining accuracy and consistency in records for future reference.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Sales and Customer Service Officer
LAO PRIDE INC.
05.2023 - 06.2024
- Responded appropriately to customer emails regarding orders.
- Prepared and sent quotations and order forms to customers.
- Processed orders and returns, ensuring timely updates to customers regarding order status.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Contacted regular and prospective clients to demonstrate products, explain product features, and solicit orders.
- Monitored market conditions, product innovations, and competitors' products, prices, and sales.
Head of Administration
UTD Education Centre and Study Abroad Consultant
07.2022 - 03.2023
- Worked closely with the Head of Center to run and operate classes and courses.
- Provided students with access to the center's courses.
- Assisted students with new admissions and placement tests.
- Prepared a quote, invoice, or receipt for students.
- Monitored the inventory of office supplies and the purchasing of materials, with attention to budgetary constraints.
- Prepared the monthly financial report, income report, and staff record report.
- Handled HR tasks such as hiring, and ensuring that employees follow corporate policies and procedures.
- Managed employee relations initiatives, addressing concerns proactively to maintain a positive work environment
- Resolved issues and complaints in a timely manner.
- Planned activities, workshops, and meetings.
Finance and Administration Assistant
ASEAN-Australia Counter Trafficking
02.2022 - 06.2022
- Prepared activity budgets and supporting documents for activity implementations.
- Ensured that policies and procedures, as well as payments to government partners, are in accordance with government finance regulations.
- Prepared supporting documents for cash and bank transactions in a timely manner.
- Assisted with the FAO process, petty cash payments, acquittals, banking, transfers, and payments.
- Kept essential office consumables, such as office supplies, stationery, inventory list, and fixed asset record, up to date.
- Assisted with the arrangement of logistics that relate to training, workshops, meetings, and any other program events.
- Processed the payment of travel allowance to counterparts in accordance with the Operations Manual.
- Supported the Country Team at events, trainings, or other program activities to ensure quality delivery and high standards.
Administrative Officer
Panyathip International School
01.2021 - 10.2021
- Greet and direct visitors, provide assistance by answering questions, and offering information about school facilities.
- Prepared a quotation/invoice for school fees, and issue the receipts to students and parents.
- Coordinated daily administrative operations to enhance workflow efficiency.
- Managed scheduling and organization of school events, ensuring seamless execution.
- Managed student records and maintained accurate data entry in administrative systems.
- Prepare a transcript of records and a report card for a student.
- Provided front-office support, greeting visitors and addressing inquiries promptly.
- Managed school calendar updates for holidays, meetings, conferences, workshops, or special events.
- Increased parent-teacher communication through timely and well-written newsletters, notices, and announcements.
- Complete miscellaneous duties with regard to school meetings, events, and duties as assigned by teachers and the manager.
Reservation Officer at Sales and Marketing Department
Crowne Plaza Vientiane
11.2018 - 12.2020
- Assisted guests with inquiries via telephone and email, providing the hotel information, facilities, rates, special accommodations, procedures, terms and conditions, and policies.
- Managed reservations using Opera Property Management System to enhance guest experience.
- Making an individual or group reservation.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Process advance deposits on reservations, and post in the system.
- Check and ensure all reservations from various channels are distributed and updated in the hotel system.
- Liaise with the Front Office Team regarding the arrangement and setup of the amenities as the guest needs.
- Resolve guest concerns or complaints relating to room reservations.
- Prepared daily reports on reservations activity for management review and analysis.
Education
Bachelor’s Degree - International Relations
Faculty of Law And Political Science, NUOL
Vientiane, Laos01.2018
Skills
- Problem-solving
- Time management
- Detail-oriented
- Customer service
- Collaborative team management
- Detail-oriented
- Flexible and adaptable
Certification
- Participated Lao-Korean Volunteer Collaborative Project at Hadnangkom Village, Hinboun District, Khammouan Province (2016-2018)
- Participated in International Relations’ Group Volunteers (2014-2018)
Languages
Lao
English
Thai
Timeline
Project Coordinator
Triple Nine Decor
08.2024 - 01.2025
Sales and Customer Service Officer
LAO PRIDE INC.
05.2023 - 06.2024
Head of Administration
UTD Education Centre and Study Abroad Consultant
07.2022 - 03.2023
Finance and Administration Assistant
ASEAN-Australia Counter Trafficking
02.2022 - 06.2022
Administrative Officer
Panyathip International School
01.2021 - 10.2021
Reservation Officer at Sales and Marketing Department
Crowne Plaza Vientiane
11.2018 - 12.2020
Bachelor’s Degree - International Relations
Faculty of Law And Political Science, NUOL