Summary
Overview
Work History
Education
Skills
Additionalinformation - Achievements
Timeline
Generic

Davani Massey

Jacksonville,FL

Summary

Customer Service professional with over 3 years of experience dedicated to enhancing customer satisfaction through effective communication and time management. Excellent oral and written communication skills. Proficient in utilizing MS Office tools and data entry to resolve issues promptly and build strong relationships. Committed to leveraging expertise to contribute to organizational growth and success.

Overview

3
3
years of professional experience

Work History

Customer Service

Maximus
06.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • able to type at least 30+ WPM with high level of accuracy. 10 key proficiency required.
  • Approved for Piv card, demonstrating trustworthiness.
  • Proficient in computers skills including MS office, and internet research.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.

Customer Service

Solera
04.2023 - 06.2023
  • Resolved customer issues promptly and effectively to ensure satisfaction and retention
  • Demonstrated exceptional communication skills while providing support and assistance to customers
  • Managed high-volume inbound call center to address customer inquiries and resolve concerns

Stocker

Walmart
06.2022 - 03.2023
  • Managed merchandise presentation, ensuring seasonal transitions and inventory flow; reduced shrinkage by implementing strategic action plans
  • Organized and maintained backroom operations, adhering to safety and cleaning protocols; enhanced operational efficiency
  • Provided exceptional customer service, assisting with purchasing decisions and resolving issues; improved customer satisfaction
  • Stocked and rotated merchandise, set up displays, and maintained product integrity; ensured optimal merchandise presentation
  • Handled claims and returns, organized merchandise, and maintained a safe work environment; supported company policies and procedures

Warehouse Worker

UPS
11.2021 - 01.2022
  • Transferred packages between locations, ensuring timely and undamaged delivery
  • Collaborated with machine operators and recording workers to maintain accurate inventory
  • Manually packed products and documented movements, enhancing tracking efficiency
  • Communicated effectively with team and clients to ensure safe, on-time deliveries
  • Handled physically demanding tasks, maintaining package integrity

Education

ASSOCIATES - Psychology

Florida state at Jacksonville
Jacksonville

DIPLOMA -

Sea coast Christian academy
Jacksonville, Fl
06.2018

Skills

  • Customer assistance
  • Communication
  • Time management
  • Ms tools office
  • Data entry
  • Value Based Conversations
  • Call center experience
  • Troubleshooting
  • Technical Support
  • Live chat support

Additionalinformation - Achievements

  • Class president, 2018
  • Class leadership for volunteering communities
  • Honor roll community program
  • GPA 3.8

Timeline

Customer Service

Maximus
06.2023 - Current

Customer Service

Solera
04.2023 - 06.2023

Stocker

Walmart
06.2022 - 03.2023

Warehouse Worker

UPS
11.2021 - 01.2022

DIPLOMA -

Sea coast Christian academy

ASSOCIATES - Psychology

Florida state at Jacksonville

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Davani Massey