DAVANIE GREEN

I was responsible for delivering exceptional guest experiences from arrival to departure. This included warmly checking in guests, providing comprehensive concierge services to assist with their needs and local inquiries, and assisting with luggage to ensure a smooth transition. I actively worked to ensure guest satisfaction with the property by proactively addressing concerns and meticulously checking rooms for readiness. Additionally, I supported hotel operations by assisting with laundry to maintain high service standards

• Welcome guests warmly, manage inbound and outbound calls. Verify reservations. Check-in and check-out guests. Handle guests’ complaints and escalate whenever necessary. Maintain clean and organized work area and displaying a very professional demeanor, During Nightshift responsible for closing out the day in the system for the new day and prepare breakfast station for AM Shift.

• Identified client needs, built relationships, and overcame objections to drive sales. Utilized effective communication and active listening skills to create client rapport to grow profitability. Helped resolve client problems quickly with superior customer service. Proactively managed client correspondence and recorded all tracking and communications. Some of my duties as a supervisor were handling escalations from guest, mentoring, training, and coaching team members.
• Delivered exceptional guest service while promoting and selling cruise packages, excursions, and onboard experiences. Consistently exceeded sales targets through personalized recommendations and in-depth product knowledge. Collaborated with cross-functional teams to ensure seamless guest experiences and maximize revenue opportunities.