Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Davarius DJ Smith

Houlka,MS

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. From my time with WM I have learned many branches of the business. I have training in both Residential and Commercial Experiences, as well as a thorough understanding of the many WM applications. Offering strong interpersonal skills and genuine desire to learn and grow in customer-focused environment.. Ready to use and develop problem-solving and conflict resolution skills in the Team Lead position.

Overview

3
3
years of professional experience

Work History

Customer Experience (South Pod)

Waste Management
02.2024 - Current
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Conducted proactive follow-up calls to ensure complete resolution of customer issues and concerns.

Shift Manager/Key Holder

Office Max
11.2023 - 02.2024
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Digital Customer Experience (West Pod)

Waste Management
03.2023 - 08.2023
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.

Customer Experience (Mid South)

Waste Management
11.2021 - 03.2023
  • Participated in team meetings to improve overall store operations and customer experience.
  • Collaborated with management to develop strategies for improving team members performance.
  • Enhanced customer experience, skillfully managing inbound calls and resolving issues efficiently.
  • Maintained company set metrics and high rated customer feed back.

Education

High School Diploma -

Pontotoc City High School
Pontotoc, MS
04.2016

Skills

  • Performance Tracking

  • Team Training

  • Call center experience

  • Database Research

  • Billing Adjustments and Refunds

  • Employee Coaching

  • Issue and Complaint Resolution

  • Teamwork and Collaboration

  • Customer Relations

  • Digital Communications Proficiency

  • Microsoft Office 365

  • Salesforce proficiency

Timeline

Customer Experience (South Pod)

Waste Management
02.2024 - Current

Shift Manager/Key Holder

Office Max
11.2023 - 02.2024

Digital Customer Experience (West Pod)

Waste Management
03.2023 - 08.2023

Customer Experience (Mid South)

Waste Management
11.2021 - 03.2023

High School Diploma -

Pontotoc City High School

Similar Profiles

CREATE PROFILE
Davarius DJ Smith