Davaron Lacy
Lewisville,TX
Summary
Dynamic Service Technician with a proven track record at Gatesco Medical, excelling in installation and repair of complex systems. Renowned for exceptional customer service and attention to detail, I effectively troubleshoot issues, ensuring peak performance and client satisfaction. Committed to safety and proactive maintenance, I consistently deliver tailored solutions that exceed expectations.
Knowledgeable Service Technician with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Service Technician
Gatesco Medical
08.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Developed and implemented customized service plans to meet customer needs.
Service Technician
AeroCare Home Medical
05.2014 - 08.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Education
High School Diploma -
Lincoln High School
Dallas, TX05-1995
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Troubleshooting skills
- Problem and issue resolution
- Punctual and reliable
- OSHA requirements
- Professional and courteous
Timeline
Service Technician
Gatesco Medical
08.2023 - Current
Service Technician
AeroCare Home Medical
05.2014 - 08.2023
High School Diploma -
Lincoln High School
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