Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Davasia Everett

Tampa,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Healthcare Services Group
Tampa, FL
03.2024 - 01.2025
  • A Health Care Customer Service Representative is responsible for assisting patients, members, and healthcare providers by addressing inquiries, resolving issues, and providing information about healthcare services, benefits, and policies
  • This role involves supporting both the administrative and operational aspects of healthcare services, ensuring a positive experience for patients, clients, or insurance members
  • Key Responsibilities:
  • 1
  • Customer Support:
  • Handle inbound and outbound calls, emails, or online chats from patients, insurance members, or healthcare providers regarding general inquiries, insurance benefits, claims, billing, or appointment scheduling
  • Provide clear and accurate information regarding healthcare services, medical coverage, benefits, and eligibility
  • Address and resolve patient or member concerns regarding healthcare services, billing issues, or plan options in a professional and empathetic manner
  • 2
  • Claims and Billing Support:
  • Assist patients or members with understanding their medical bills, explaining charges, co-pays, and insurance benefits
  • Investigate claim denials, missing claims, or billing discrepancies, and provide guidance on how to resolve or appeal issues
  • Process payments, refunds, and adjustments as necessary, ensuring accuracy and compliance with healthcare policies
  • 3
  • Insurance and Benefits Assistance:
  • Verify eligibility and benefits for insurance coverage, including coverage details for medical treatments, prescriptions, and hospital visits
  • Help patients or members navigate their insurance plans, explaining covered services, limitations, and exclusions
  • Assist with pre-authorizations, referrals, or coordinating services with healthcare providers or insurance companies
  • 4
  • Appointment Scheduling and Coordination:

Credit Services Representative

National Debit Card Network
Tampa, FL
01.2024 - 12.2024
  • A Credit Card Services Representative is responsible for managing customer inquiries related to credit card accounts, processing transactions, providing account information, and offering customer support
  • This role involves ensuring customer satisfaction, resolving issues, and adhering to company policies and procedures while maintaining a high level of professionalism
  • Key Responsibilities:
  • 1
  • Customer Support:
  • Handle inbound calls and emails from customers regarding credit card inquiries, such as account balances, payment due dates, transaction disputes, and credit limits
  • Provide information on credit card products, including features, benefits, and terms
  • Assist customers in understanding and managing their credit card accounts, including providing guidance on making payments, accessing rewards, or using online banking services
  • 2
  • Transaction Processing:
  • Process credit card applications and account changes, such as adding authorized users or adjusting credit limits
  • Approve or deny requests based on company guidelines, assessing the applicant's creditworthiness
  • Assist customers in resolving transaction disputes, including unauthorized charges or billing errors, by investigating and escalating issues when necessary
  • 3
  • Billing and Payment Assistance:
  • Ensure customers are aware of payment due dates and assist them in making payments through various channels (e.g., online, over the phone, or by mail)
  • Address questions related to credit card statements, interest rates, fees, and payment plans
  • Help customers with setting up automatic payments or understanding late fees and finance charges
  • 4
  • Account Maintenance:
  • Monitor customer accounts for signs of fraud or unusual activity and report findings to the appropriate department

Customer Service Representative

PureTalk Wireless
Tampa, FL
09.2023 - 12.2024
  • A Cellphone Call Center Representative is responsible for providing customer service and technical support for customers of a mobile phone service provider
  • This role involves handling inbound and outbound calls, addressing customer inquiries, troubleshooting issues, processing orders, and providing information related to cell phone plans, devices, and services
  • The representative aims to ensure customer satisfaction, resolve concerns, and offer solutions related to mobile services
  • Key Responsibilities:
  • 1
  • Customer Service and Support:
  • Answer customer inquiries regarding mobile services, plans, devices, billing, and technical support
  • Provide information on available cell phone plans, promotions, and services, ensuring customers understand their options
  • Assist with account management tasks such as billing inquiries, payments, and account updates
  • 2
  • Technical Support:
  • Troubleshoot and resolve technical issues related to mobile devices, network connectivity, software updates, and hardware problems
  • Guide customers through troubleshooting steps over the phone, such as resetting devices, configuring settings, or addressing common mobile issues
  • Work with technical teams or escalate unresolved issues to higher-level support when necessary
  • 3
  • Sales and Promotions:
  • Upsell and cross-sell mobile devices, accessories, or service plans to existing customers based on their needs
  • Explain product features, data plans, and device upgrades to customers, offering suitable recommendations
  • Process orders for new devices, accessories, or service plan changes, ensuring accuracy in order entry and delivery timelines
  • 4
  • Account Management:
  • Assist customers with activating, deactivating, or upgrading mobile devices and services
  • Update account information, such as billing details, contact information, or service preferences
  • Address issues such as fraud prevention, account suspensions, or payment arrangements, ensuring proper documentation is kept
  • 5
  • Billing and Payment Assistance:
  • Explain and clarify billing statements, charges, fees, and adjustments to customers
  • Assist with payment processing

Student Loan Processor

Wipro
Tampa, FL
10.2023 - 10.2024
  • Loan processors also handle the finalization of loan contracts, keep clients informed of their obligations, and stay updated on lending and financial services
  • Maintained and updated loan application files and records in accordance with company policies.
  • Presented loan and repayment schedules to customers.
  • Conducted preliminary assessment of applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

Hotel Front Desk Agent

Quality Inn and Suites
Tampa, FL
09.2023 - 07.2024
  • The front desk agent is the first point of contact for guests and plays a key role in ensuring their overall satisfaction
  • This role involves managing check-ins/check-outs, handling reservations, addressing guest inquiries and concerns, and performing administrative duties
  • Key Responsibilities:
  • 1
  • Guest Check-In and Check-Out:
  • Greet guests upon arrival and provide a welcoming atmosphere
  • Check guests in and out efficiently, ensuring proper documentation and payment are completed
  • Provide guests with information about hotel amenities, services, and policies
  • 2
  • Reservations Management:
  • Handle reservations via phone, email, or in-person requests
  • Update and maintain room availability and rates in the property management system (PMS)
  • Confirm bookings and manage overbooking situations when necessary
  • 3
  • Customer Service:
  • Respond to guest inquiries, requests, and complaints in a timely and professional manner
  • Provide information on local attractions, transportation, and dining options
  • Ensure guest satisfaction by resolving issues or escalating to management when appropriate
  • 4
  • Administrative and Clerical Duties:
  • Maintain guest accounts, including posting charges and ensuring accurate billing
  • Process payments (cash, credit card, or other methods)
  • Prepare daily reports on arrivals, departures, and financial transactions
  • Coordinate with housekeeping and maintenance teams to ensure room readiness
  • 5
  • Security and Safety:
  • Monitor and ensure the safety of hotel premises
  • Handle lost and found items and ensure they are properly logged and stored
  • Adhere to emergency procedures and protocols in the event of incidents
  • 6
  • Communication and Team Collaboration:
  • Communicate effectively with other departments (housekeeping, maintenance, food service) to ensure smooth operations
  • Assist in coordinating special requests for guests, such as late checkouts or room upgrades
  • Participate in hotel meetings or training sessions as required

Credit Services Representative

Macy's
Tampa, FL
01.2022 - 01.2024
  • Involves the transaction required to obtain the financial good
  • The financial sector covers many different types of transactions in such areas as real estate, consumer finance, banking, and insurance
  • It also covers a broad spectrum of investment funding, including securities
  • Maintained customer accounts by verifying, allocating, and posting transactions.
  • Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Identified opportunities to reduce costs associated with providing credit services while maintaining quality standards.

Dispatcher

Kablelink
Tampa, FL
09.2016 - 12.2023
  • Dispatcher 1
  • Send off to a destination or for a purpose
  • "he dispatched messages back to base"
  • Synonyms: send (off), post, mail, forward, transmit, email
  • "all the messages were dispatched"
  • 2
  • Deal with (a task, problem, or opponent) quickly and efficiently
  • "they dispatched the opposition"
  • Synonyms: deal with, finish, conclude, settle, discharge, perform; More
  • Advised personnel about accidents, weather conditions or other hazards.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Identified locations and needs of callers to accurately send assistance.

Customer Service Representative

Concentrix
Tampa, FL
03.2022 - 01.2023
  • Greeted customers
  • Resolved customer issues
  • Worked in the inbound call center
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Assist customer with billing information
  • Creating tickets to resolve customer issues

Customer Service Representative

Computer Generated Solutions, Inc.
Tampa, FL
03.2021 - 02.2022
  • Worked for t- mobile take care of billing and payment questions
  • Went over account information assisted with placing orders

Cashier/Customer Service

Walmart
Tampa, FL
02.2021 - 02.2022
  • Processing payments, applying discounts, scanning items, maintaining cash handling, answering to customers inquiries, implementing store policies and cash handling

Cashier

Walmart
Tampa, FL
03.2016 - 06.2016
  • Customer service

Cashier

Mcdonalds
Tampa, FL
02.2015 - 06.2016
  • Customer service

Customer Service Representative

Convergys
Tampa, FL
10.2013 - 02.2016
  • Responsibilities
  • Answer phone calls solve phone issues customer service customer care

Customer Service Representative

Xpert marketing
Tampa, FL
02.2010 - 07.2015
  • Responsibilities
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Accomplishments
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Skills Used
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges

Cashier/Sales Associate

Sams club
Tampa, FL
05.2011 - 05.2015
  • Responsibilities
  • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions
  • Accomplishments
  • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions
  • Skills Used
  • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions

Appointment Scheduler

Hair salon
Tampa, FL
01.2008 - 08.2013
  • Responsibilities
  • Hair salon receptionists are the primary point of contact for clients and it is up to them to ensure that a high level of service is provided and that clients leave the salon happy
  • Work duties of a hair salon receptionist include greeting clients, providing them with information, scheduling appointments and ensuring that clients have received the services that they have asked for
  • Accomplishments
  • Hair salon receptionists are the primary point of contact for clients and it is up to them to ensure that a high level of service is provided and that clients leave the salon happy
  • Work duties of a hair salon receptionist include greeting clients, providing them with information, scheduling appointments and ensuring that clients have received the services that they have asked for
  • Skills Used
  • Hair salon receptionists are the primary point of contact for clients and it is up to them to ensure that a high level of service is provided and that clients leave the salon happy
  • Work duties of a hair salon receptionist include greeting clients, providing them with information, scheduling appointments and ensuring that clients have received the services that they have asked for

Education

GED

Dw Waters Career Center
Tampa, FL
05-2014

Skills

  • Hospitality
  • Accounting
  • Typing
  • Front Desk
  • Hotel experience
  • IVR
  • Microsoft Office
  • Communication skills
  • Night audit
  • Sales
  • Upselling
  • Cash register
  • Cash handling
  • Customer service
  • Documentation review
  • Retail sales
  • Guest services
  • Computer skills
  • Organizational skills
  • Supervising experience
  • Good customer service
  • Cold Calling
  • Help desk
  • Windows
  • Call center work
  • Guest relations
  • Grocery store
  • Account updating
  • Scheduling
  • Product knowledge
  • [Software] CRM system proficiency
  • Retail sales customer service
  • Support case resolution
  • Follow-up skills
  • Punctuality and reliability
  • Team collaboration
  • Building rapport
  • Complaint resolution
  • Decision-making
  • Live chat support
  • Spreadsheets
  • Customer consulting
  • Call center operations

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Healthcare Services Group
03.2024 - 01.2025

Credit Services Representative

National Debit Card Network
01.2024 - 12.2024

Student Loan Processor

Wipro
10.2023 - 10.2024

Customer Service Representative

PureTalk Wireless
09.2023 - 12.2024

Hotel Front Desk Agent

Quality Inn and Suites
09.2023 - 07.2024

Customer Service Representative

Concentrix
03.2022 - 01.2023

Credit Services Representative

Macy's
01.2022 - 01.2024

Customer Service Representative

Computer Generated Solutions, Inc.
03.2021 - 02.2022

Cashier/Customer Service

Walmart
02.2021 - 02.2022

Dispatcher

Kablelink
09.2016 - 12.2023

Cashier

Walmart
03.2016 - 06.2016

Cashier

Mcdonalds
02.2015 - 06.2016

Customer Service Representative

Convergys
10.2013 - 02.2016

Cashier/Sales Associate

Sams club
05.2011 - 05.2015

Customer Service Representative

Xpert marketing
02.2010 - 07.2015

Appointment Scheduler

Hair salon
01.2008 - 08.2013

GED

Dw Waters Career Center

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Davasia Everett