DaVaughn Pellis
Shawnee
Summary
Dynamic and adaptable individual with a proven track record in sales management. Skilled at navigating challenges and finding effective solutions. Brings a proactive approach to new tasks, leveraging strong problem-solving skills to overcome any situation. Adaptable, creative, and results-oriented mindset consistently drives success in career. Committed to making meaningful contributions and advancing organizational goals. Dedicated to achieving excellence in everything done.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
TownePlace Suites by Marriott
03.2023 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Group Reservations Coordinator/Supervisor
The Oread Hotel
01.2022 - 11.2023
- Managed and oversaw all aspects of the reservation process, ensuring efficient and accurate bookings
- Developed and maintained strong relationships with key clients, leading to repeat business and increased revenue
- Collaborated with sales and marketing teams to develop promotional strategies that boosted reservations for our company
- Trained and supervised a team of reservation agents, providing guidance on best practices for handling customer inquiries
- Implemented quality control measures to ensure accuracy of reservation data entry and minimize errors
- Conducted regular audits of reservation records to identify discrepancies or potential fraud cases
- Worked closely with front desk staff to coordinate room assignments based on guest preferences and availability
- Maintained up-to-date knowledge of hotel policies, rates, packages, promotions, and local attractions to provide accurate information to guests during the booking process
- Collaborated with other departments such as housekeeping and maintenance to ensure smooth operations related to reservations
- Developed training materials for new hires in the reservation department, including standard operating procedures (SOPs) for various scenarios
- Monitored competitor pricing strategies regularly in order to adjust rates accordingly for maximum profitability while remaining competitive in the market
- Coordinated group bookings & events; ensuring seamless communication between event organizers & relevant hotel departments
- Implemented online reservation system integration with third-party platforms (e.g., Expedia, Booking.com) to expand reach and increase bookings for our hotel
- Conducted regular training sessions for reservation agents on customer service skills, upselling techniques, and effective use of reservation software
- Managed the allocation of special requests such as room preferences or accessibility needs, ensuring guest satisfaction
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
Night Auditor/Front Desk Clerk
The Oread Hotel
02.2020 - 01.2021
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Balanced daily revenue and expense reports, reconciling any discrepancies
- Maintained accurate records of room occupancy, rates, and reservations using hotel management software
- Prepared detailed reports summarizing daily financial activities for management review
- Collaborated with housekeeping staff to ensure smooth transition between shifts and efficient room turnover process
- Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation services
- Implemented improved procedures for handling cash transactions at the front desk to minimize errors
- Monitored security cameras throughout the property to maintain a safe environment for guests and employees
- Trained new night audit team members on standard operating procedures and software systems
- Coordinated with other departments such as maintenance or housekeeping to address any maintenance or cleanliness issues reported by guests during the night shift
- Answering incoming calls, handled basic front desk duties, & provided general information to assist any guest needs
Customer Service Representative
GDIT VANGENT
01.2017 - 08.2019
- Assisted beneficiaries in the coordination of their Medicare benefits
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
Claims Representative
Vangent
04.2012 - 07.2015
- Assisted borrowers with regaining title IV eligibility for student loan and tuition reconciliation
- Specifically worked with the US DEPT of ED Default Resolution Group in effort to establish payment arrangements and work with the necessary collection agencies to pursue any further collection measures
Education
Associate - Medical Billing & Coding
Neosho County Community College
Ottawa, KS06.2016
High school diploma - General Studies
Lawrence High School
Lawrence, KS05.2012
Skills
- Cash handling
- Management and supervision
- OPERA
- Acounts receivable
- Oracle
- Customer Service
- Medical Coding
- Guest relations
- Data entry
- Microsoft Office
- Process Improvement
- Sales coordination
- Financial auditing
- Fosse
- Linux
- Project & operations Management
- Medical billing
- Communications
- Goals and performance
- Sales team training
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Manager
TownePlace Suites by Marriott
03.2023 - 12.2024
Group Reservations Coordinator/Supervisor
The Oread Hotel
01.2022 - 11.2023
Night Auditor/Front Desk Clerk
The Oread Hotel
02.2020 - 01.2021
Customer Service Representative
GDIT VANGENT
01.2017 - 08.2019
Claims Representative
Vangent
04.2012 - 07.2015
Associate - Medical Billing & Coding
Neosho County Community College
High school diploma - General Studies
Lawrence High School
Driver's License
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