Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Ames

Snohomish,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Owner/Operator

Baring RTU Solutions
09.2024 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

HVAC Installer/Sales and Service Technician

Varios HVAC Companies In NY and WA
01.2002 - 2027
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
  • Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
  • Expanded company reach by providing excellent service that led to numerous client referrals for new business opportunities.
  • Advanced professional development with continued education in the latest HVAC technologies and techniques to stay current in the field.
  • Minimized downtime for businesses experiencing HVAC issues by working efficiently under strict deadlines to complete repairs quickly without sacrificing quality.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Kept accurate records of time and materials used for each job to compile into service reports.

HVAC General Manager (start-up)

Noble NW (Woodward Renovations and Custom Homes)
01.2023 - 06.2024
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

HVAC General Manager (start-up)

Emerald Mechanical (Emerald Electric)
10.2021 - 12.2022
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

HVAC Technician

All-Star
10.2018 - 03.2020
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Repaired and replaced motors, bearings and belts.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
  • Filled out detailed work orders for each job completed.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

HVAC Installation Trainer

CM Heating
08.2017 - 09.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.

Education

APW High School
Williamstown, NY

Associate of Applied Science -

SUNY College At Oswego
Oswego, NY

Skills

  • System installation
  • Ductwork installation
  • Sheet metal fabrication
  • Equipment replacement
  • EPA regulations
  • HVAC controls
  • Schematic reading
  • Thermostat installation
  • Technical troubleshooting
  • Refrigeration systems
  • Split systems repair
  • Diagnostic techniques
  • Creative problem solving
  • Group and individual instruction
  • Coaching and development

Timeline

Owner/Operator

Baring RTU Solutions
09.2024 - Current

HVAC General Manager (start-up)

Noble NW (Woodward Renovations and Custom Homes)
01.2023 - 06.2024

HVAC General Manager (start-up)

Emerald Mechanical (Emerald Electric)
10.2021 - 12.2022

HVAC Technician

All-Star
10.2018 - 03.2020

HVAC Installation Trainer

CM Heating
08.2017 - 09.2018

HVAC Installer/Sales and Service Technician

Varios HVAC Companies In NY and WA
01.2002 - 2027

APW High School

Associate of Applied Science -

SUNY College At Oswego

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