David Benedict
Phoenix,AZ
Overview
29
29
years of professional experience
Work History
Logistics Specialist
Amazon
Tempe, AZ
06.2021 - Current
- Directed and coordinated activities of associates to ensure all merchandise was received, stocked, and replenished on the sales floor in an efficient manner.
- Communicated with drivers and warehouse personnel to expedite loading and unloading processes.
- Resolves most questions and problems and refers only the most complex issues to higher levels
- Managed time effectively to maximize productivity during shifts.
Dispatch Operations Specialist
Amazon
Tempe, AZ
07.2020 - 06.2021
- Monitored workflow and load evaluating and reassigning work as needed
- Provided updates and status information on the progress of work, escalating as appropriate
- Responded to incoming calls and chats to maintain appropriate service levels
Dispatch Supervisor
YRC Freight
Tukwilla, WA
10.2018 - 06.2020
- Developed daily delivery plans utilizing equipment, manpower resources to ensure customer expectations
- Coordinated with Dock & Yard Operations to properly service customer shipments in a timely fashion
Driver Manager
Execucar/Super Shuttle
Phoenix, AZ
06.1996 - 05.2018
- Hired and trained new team members and mentored each to promote productivity, accuracy and friendly service
- Oversaw a team of 25 CSRs and dispatchers and 120 drivers
- Responded to all customer inquiries thoroughly and professionally
- Performed administrative tasks such as payroll processing and record keeping for driver information.
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ06.1985
Skills
- Increasing efficiency and productivity
- Tracking inventory levels and orders
- Documentation management
- Logistics analysis
Timeline
Logistics Specialist
Amazon
06.2021 - Current
Dispatch Operations Specialist
Amazon
07.2020 - 06.2021
Dispatch Supervisor
YRC Freight
10.2018 - 06.2020
Driver Manager
Execucar/Super Shuttle
06.1996 - 05.2018
Bachelor of Science - Business Administration
Arizona State University
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