Dave Buckle
Lutz,FL
Summary
Driven learning professional with a robust background in designing and implementing effective training programs. Demonstrated success in enhancing employee performance and fostering culture of continuous learning. Proven ability to develop and execute training strategies while utilizing strong leadership and communication skills.
Overview
20
20
years of professional experience
Work History
National Client Training Manager
Reguard
02.2023 - 11.2024
- Facilitate in-person training, coaching workshops, and Q&A sessions for customer service, sales reps and retail leaders across the country
- Design, develop, and curate training and learning experiences for customer service, sales reps and leaders
- Assess sales training needs for for employees at the store level; work with partner L&D team to improve the sales training program and optimize for sales performance
- Manage sales training program curriculum, courses, scheduling, budget, expenses, and logistics
- Conduct training program evaluations; communicate results to stakeholders and identify immediate opportunities for continuous improvement
- Implemented feedback mechanisms to capture learner experiences for continuous improvement.
- Identified performance gaps by conducting assessments and implementing targeted training interventions.
Regional Training Manager - Northeast
T-Mobile/ Sprint / Metro PCS
01.2017 - 09.2022
- Collaborates with multiple channels and departments to create learning solutions for sales, indirect partners, products, and employee development including B2B, D2C and National Retail (Best Buy, Walmart, Sam's Club, Costco, etc.)
- Managed a team of 20+ trainers and developed training programs for new hires, managers, and leaders in the areas of operations, marketing, sales, coaching and human resources
- Evaluates program effectiveness through various established measurement methods (i.e
- Surveys, skills assessments, & management development)
- Partners with District and Senior Leadership on initiatives to increase growth, profitability, and the overall customer experience both regionally and at the local level
- Supervises performance management process to ensure individual and store success
- Proactively identifies training gaps and implements targeted interventions to increase efficiency and performance quality
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
Territory Sr. Trainer Retail - GA/AL
Verizon
01.2015 - 01.2017
- Primary lead for launches of new products, services, plans and promotions in the Southeast market
- Created innovative learning solutions for sales, products, customer service and employee development
- Responsible for learning and development initiatives for retail employees across the Southern region (Georgia & Alabama)
- Partnered with indirect dealers, premium retailers, vendors, & manufacturers to build learning solutions increasing sales & revenue 25%
- Managed the recruiting process including sourcing qualified candidates through job boards, referrals, & in-person events as well as interviewing and hiring
- Reviewed coaching documentation for front-line and management staff to ensure proper support for individual success or progressive discipline
- Created modularized training content for on-demand sessions using proprietary learning management systems
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
Sr. Trainer, Technical Support
Verizon
01.2011 - 01.2015
- Conducted and coordinated small group (>30) and individual training sessions based on staff and company needs
- Developed and managed tracking and reporting mechanisms for local store and organizational training initiatives
- Lead enhancement classes to improve knowledge and productivity for KPI success
- Training lead on various industry related topics such as cellular network evolution & basics of 4G development across organizational levels
- Developed New Hire Orientation materials and a Long-Term Disability Return to Work development track to improve staff retention and performance
- Developed procedures for implementing new, and maintaining existing, training software and hardware systems
- Exceeded growth, profitability, and community presence performance benchmarks for individual stores through partnerships with District Leadership and General Managers
- Worked effectively and collaboratively with Field Engineers, Sales, Software Engineering, and Product Management personnel on company initiatives
Alltel Transition Manager
Verizon
01.2009 - 01.2011
- Created the Transition Team responsible for implantation of the Transition Plan including completing deliverables and meeting milestones for Alltel frontline and management transitioning to Verizon after company merger
- Coordinated with engineering & operational teams to meet requirements for workflow changes, system updates, and procedural documents as part of the transition plan
- Managed the Transition Team in their completion of day-to-day operational functions & provided accurate and timely update reports on project status, issue logs and risk registers
- Development, execution, and maintenance of project roadmaps and resource plans using various software & tools
- Responsible for all training for Alltel frontline and management transitioning to Verizon with a 97% training retention rate
- Provided oversight to ticket resolution within the Network Repair Bureau including assessing service quality and coaching response analysts
- Created quizzes, knowledge checks, and team building exercises to help reinforce knowledge for new and established personnel
- Provided mentoring regarding career growth opportunities & coaching staff in alignment with their personal development plans based on individual goals and objectives
Store Manager
T-Mobile
01.2005 - 01.2007
- Drove sales and program implementation by developing action plans and directly motivating the store team to meet and exceed operational and organizational objectives
- Managed staff by recruiting, training, communication of job expectations, and performance appraisal through peer-to-peer observations and provide coaching and feedback
- Worked with Assistant Managers to inspect work quality and ensure consistent high performance in sales and operations
- Applied retail KPI knowledge to make strategic decisions that led to exceeding sales targets by 17% a quarter
- Ensured employees received proper training and support to help improve product knowledge and sales acumen
- Supported marketing campaigns through designing of monthly newsletters, flyers, and product certification updates
- Reviewed store P&L with district & regional management to reduce costs in several operational areas
- Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
- Prepared daily work schedules for and assigned tasks to 25+ employees, scheduled deliveries, and enforced company policy
- Managed all visual standards in the store, including merchandise presentation, signage, lighting & general maintenance
- Built effective working relationships with associates, managers, directors, and clients
Education
History -
University At Albany, SUNY
01.2007
Skills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
- Written and oral communication
- Exceptional communicator
- Adaptive learning
- Training methods
Timeline
National Client Training Manager
Reguard
02.2023 - 11.2024
Regional Training Manager - Northeast
T-Mobile/ Sprint / Metro PCS
01.2017 - 09.2022
Territory Sr. Trainer Retail - GA/AL
Verizon
01.2015 - 01.2017
Sr. Trainer, Technical Support
Verizon
01.2011 - 01.2015
Alltel Transition Manager
Verizon
01.2009 - 01.2011
Store Manager
T-Mobile
01.2005 - 01.2007
History -
University At Albany, SUNY
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